Learning and Development - Lead

Embarkgcc Services; Thiruvananthapuram; Híbrido; INR 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Embarkgcc Services is seeking an experienced Learning Operations professional to own the day-to-day rhythm of the Enterprise Learning function, ensuring initiatives move from idea to execution with clear owners and timelines.

The role involves active LMS and Learning Hub management, collaboration with Product, CE, Tech and SMEs to map product knowledge into learning journeys, and strengthening onboarding with role-based readiness across global teams.

Formación

• Experience in learning operations and program management.
• Hands-on LMS experience and learning tech familiarity.
• Ability to manage dashboards, trackers and governance routines.
• Experience collaborating with SMEs, Product, Tech or Customer Enablement teams.
• Strong written and oral communication with content structuring ability.
• Ability to translate business priorities into practical learning plans.
• Strong follow-through, ownership and attention to detail.
• Comfort with AI-enabled learning tools and digital adoption platforms.
• Ability to work in a lean team with limited supervision.

Responsabilidades

• Own the day-to-day operating rhythm of the Enterprise Learning function with calendars, trackers, dashboards and monthly reporting.
• Manage the LMS and Learning Hub as active business platforms with learning paths, completion tracking and content hygiene.
• Collaborate with Product, CE, Technology and SMEs to convert product knowledge into structured learning journeys.

Conocimientos

Learning operations

Program management

LMS experience

Dashboards & reports

Stakeholder management

Content structuring

Learning plans

Attention to detail

AI-enabled learning tools

Descripción del empleo

Key Responsibilities

Learning Operations & Governance

Own the day-to-day operating rhythm of the Enterprise Learning function, including calendars, trackers, dashboards, action logs, stakeholder follow-ups and monthly reporting. Ensure learning initiatives move from idea to execution with clear owners, timelines and measurable outcomes.

LMS Ownership & Learning Hub Management

Manage the LMS and Learning Hub as active business platforms, not passive content repositories. Ensure learning paths, modules, user journeys, completion tracking, reports and content hygiene are maintained with discipline.

Product & Platform Learning Readiness

Work closely with Product, Customer Enablement, Technology and SMEs to convert product knowledge into structured learning journeys. Support capability maps, product learning modules, release-linked learning, role-based readiness paths and deployment learning assets.

New Hire & Role-Based Learning

Strengthen onboarding and role-based learning for new joiners across India and global teams. Ensure new employees, especially in Customer Enablement, Product, Technology and Delivery roles, have clear learning paths and early readiness milestones.

Release-Linked Learning Execution

Build and manage a repeatable learning deployment framework for product releases and capability updates. Ensure relevant teams receive timely, contextual learning on what changed, why it matters and how it impacts clients or delivery.

Learning Metrics & Impact Reporting

Move Learning reporting beyond completion numbers. Track adoption, readiness, usage, feedback, time-to-productivity indicators, role-based learning progress and business impact measures. Prepare concise monthly updates for leadership.

Stakeholder Management

Act as the execution bridge between Learning, Product, CE, Tech, HR and business teams. Drive alignment, capture requirements, follow up on SME inputs and ensure learning commitments are delivered on time.

Candidate Profile

The ideal candidate will have 6-10 years of experience in learning operations, enterprise learning, SaaS enablement, product training operations, customer enablement or program management within a technology, fintech, SaaS, consulting or product organization.

The candidate should bring strong execution discipline, comfort with systems and dashboards, stakeholder management maturity and the ability to convert complex information into structured learning plans.

Required Skills

• Strong learning operations and program management capability
• Hands-on LMS experience and comfort with learning technologies
• Ability to manage dashboards, trackers, reports and governance routines
• Experience working with SMEs, Product, Technology or Customer Enablement teams
• Strong written and oral communication and content structuring ability
• Ability to translate business priorities into practical learning plans
• Strong follow-through, ownership and attention to detail
• Comfort with AI-enabled learning tools and digital adoption platforms
• Ability to work in a lean team with limited supervision

Nice to have

Ability to apply AI and agentic workflows to Learning by partnering with Product, Technology and business SMEs to build practical learning agents, knowledge assistants and just-in-time performance support tools.

Preferred Experience

• Experience in SaaS, fintech, banking technology or enterprise software
• Exposure to agile learning programs, product enablement, capability building or change adoption initiatives will be highly valued.
• Experience building role-based learning journeys
• Experience supporting onboarding for mid-senior or specialist talent
• Familiarity with AI tools for knowledge management, content creation or learning support.
• Exposure to AI-enabled learning platforms, GPT-based knowledge tools, learning copilots or enterprise knowledge assistants will be strongly preferred.