Lead - Workforce Management 3

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurugram District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Genpact is seeking a Lead - Workforce Management to drive strategic planning, governance and change across the PSC. You’ll partner with COOs and HR leaders to design a scalable workforce roadmap and deliver high-velocity projects in a matrix environment.

You will mentor teams, articulate the business case for workforce initiatives, and translate data into actionable insights that enable smart staffing and cost optimization in a hybrid India-based role.

Qualifications

• Bachelor’s or Master’s degree in commerce, economics, finance, or business administration.
• Experience in change management and HR operations is preferred.
• Strong leadership, communication, and project management skills.

Responsibilities

• Act as a trusted advisor to the business, proactively listen to inputs and feedback to set up a positive feedback loop within PSC.
• Work with COOs and cross-functional teams to plan and deliver on PSC roadmap deliverables.
• Strategize, implement, and maintain project initiatives aligned with organizational objectives.
• Take end-to-end ownership of tasks with high velocity and perseverance.
• Be a change champion and co-opt others to champion change.

Skills

Change Management

Commercial Excellence

Delivery Management

Human Resources Operations

People Leadership

Project Management

Workforce Planning

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Job description

Lead - Workforce Management

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Act as a trusted advisor to the business, proactively listen and synthesize inputs & feedback from the business to set up a positive feedback loop to the team within the PSC that is working on driving process standardization
• Work closely with vertical leadership including COOs and cross-functional teams including the vertical HR leaders and transition teams to plan and deliver on the deliverables for the new PSC roadmap
• Strategize, implement, and maintain project initiatives that are in line with organizational objectives
• Take end to end ownership of tasks and execute them with high velocity and perseverance
• Be a change champion and co-opt others to be a champion of change
• Co-work and build relationships with business leaders by succinctly articulating 'what's in it' for them (backed by data) to lead change
• Champion the change within the aligned business by using the data to drive the change at every level
• Drive regular governance model within the vertical to lead changes and bring back the feedback from the business to work together in partnership
• Challenge the status quo across key feeders to the supply pool and implement solutions that facilitate visibility of available skills across talent supply chain
• Own the way in implementing the solutions, be detail oriented and build a solid execution plan
• Experience in project handling complex projects end to end
• Being able to quickly build a rapport and establish a collaborative partnership with the business leaders
• Smarts to articulate what's in it for the business leaders to drive this change: Commercial acumen
• Passion and tenacity to inspire change
• Ability to fail forward and learn rapidly from the failures and course correct appropriately
• Ability to actively listen and build a positive feedback loop
• Excellent leadership skills - ability to mentor, guide, and encourage team members
• Excellent communication and presentation skills-must be able to simplify complex topics, eloquently and persuasively engage senior leaders

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Required Skills

• Change Management
• Commercial Excellence
• Delivery Management
• Human Resources Operations
• People Leadership
• Project Management
• Workforce Planning

Language

English (Required)

Language Proficiency

Upper Intermediate - B2

Additional Job Location

Additional Job Location -

Job Type

Regular

Master Skill List

Workforce Management

Remote Type

Hybrid

Work Shift

Variable (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,