Specialist - Workforce Management 4B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Genpact is seeking a Specialist - Workforce Management to analyze staffing trends, forecast needs, and design effective workforce plans. The role focuses on real-time and long-term scheduling, aligning with service levels, and collaborating with leadership to optimize performance.

The ideal candidate has degrees in commerce/economics/finance and advanced analytics certifications. This hybrid, evening-shift role offers opportunities to impact global operations and drive AI-powered workforce

Qualifications

• Bachelor's degree in Commerce, Economics or Finance.
• Master's degree in Business Administration or Business Analytics.
• Certified Compensation Professional (CCP) - Workday.
• PHR - Symbiosis Institute of Distant Learning.
• SHRM-SCP - SHRM.

Responsibilities

• Analyze historical data to forecast future staffing needs
• Develop and maintain real-time and long-term staffing plans
• Monitor and adjust scheduling to meet service level goals
• Collaborate with management to optimize workforce performance
• Identify trends and recommend process improvements to enhance efficiency

Skills

Employee Lifecycle Management

Employee Relations

Microsoft Power Apps

Recruiting

Strategic Planning

Talent Acquisition

Workforce Planning

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Certified Compensation Professional (CCP) - Workday

Professional in Human Resources (PHR) - Symbiosis Instute of Distant Learning

SHRM-SCP - Society for Human Resource Management (SHRM)

Job description

Specialist - Workforce Management

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Analyze historical data to forecast future staffing needs
• Develop and maintain real-time and long-term staffing plans
• Monitor and adjust scheduling to meet service level goals
• Collaborate with management to optimize workforce performance
• Identify trends and recommend process improvements to enhance efficiency

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Employee Lifecycle Management
• Employee Relations
• Microsoft Power Apps
• Recruiting
• Strategic Planning
• Talent Acquisition
• Workforce Planning

Language

English (Required)

Language Proficiency

• Upper Intermediate - B2

Job Type: Regular

Master Skill List: Workforce Management

Remote Type: Hybrid

Work Shift: Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.