Sr. Manager - Workforce Management 4D

1401 Genpact India Pvt. Ltd.; Dadri; Hybrid; INR 2,500,000 - 5,000,000; Full time

Job summary

Genpact India Pvt. Ltd. seeks a Sr. Manager - Workforce Management to lead end‑to‑end WFM design, capacity planning, and reporting for multiple projects in a fast‑moving, AI‑driven environment.

You will drive client discussions, develop performance metrics, and mentor a team of WFM specialists while implementing cutting‑edge AI solutions and optimization strategies aligned with business goals.

Qualifications

• Bachelor’s degrees in commerce, economics or finance.
• MBA or MS in analytics or related field preferred.
• Compliance with HR and WFM related certifications is a plus.

Responsibilities

• Plan, design, build and deliver WFM activities and processes.
• Own end-to-end reporting and MIS for multiple projects.
• Lead a team of WFM specialists and collaborate across functions.
• Implement new technologies in operations and drive performance metrics.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Data Literacy

Data Visualization

Executive Presence

Generative AI

People Leadership

Personal Effectiveness

Stakeholder Management

Storytelling

English Proficiency

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

Workday

Job description

Sr. Manager - Workforce Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Plan, Design, Build and deliver on WFM activities and process
• Drive client discussion on requirements and build solution bases gaps in WFM process
• Own end-to-end reporting and MIS delivery for multiple projects
• Be responsible for ensuring the timeliness and accuracy of the all reports
• Lead meeting and develop agenda for various functions to review performance and efficiency
• Provide transparency and instructions to your team on the expectation for functions
• Identify and remove redundancies in the process for effective delivery
• Develop a strategy for redefining WFM goals bases the client and business requirements
• Lead the way in implementing new technologies in operations
• Design road map to develop the team members and get them ready to scale up bases requirements
• Design and build performance metrics and set up benchmarks
• Ensure timeliness and accuracy delivery to customer
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate
• Develop and implement workforce management strategies
• Conduct capacity planning and workforce forecasting
• Manage scheduling activities to meet service level objectives
• Analyze and optimize workforce performance metrics
• Lead a team of workforce management specialists
• Collaborate with cross-functional teams to align workforce strategies with business goals

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Critical Thinking
• Data Literacy
• Data Visualization
• Executive Presence
• Generative AI
• People Leadership
• Personal Effectiveness
• Stakeholder Management
• Storytelling
• Language English (Required) Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Workforce Management Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.