Lead - Workforce Management 3

1401 Genpact India Pvt. Ltd.; Gurgaon; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Genpact in India is seeking a Lead – Workforce Management to drive strategic initiatives in workforce planning, change programs, and process standardization. You will act as trusted advisor to business leaders, partner with COOs and HR, and own end-to-end delivery on PSC roadmap initiatives.

The role demands strong analytic mindset, ability to articulate value to senior stakeholders, and a track record of cross-functional delivery. Hybrid work model and growth opportunities are offered.

Qualifications

• Bachelors/Masters in business, commerce, economics or analytics as listed.
• Professional HR/payroll certifications are preferred.
• Experience in workforce management and change programs.

Responsibilities

• Act as a trusted advisor to the business, proactively listen and synthesize inputs & feedback from the business to set up a positive feedback loop to the team within the PSC that is working on driving process standardization
• Work closely with vertical leadership including COOs and cross-functional teams to plan and deliver on PSC roadmap deliverables
• Strategize, implement, and maintain project initiatives aligned with organizational objectives
• Take end-to-end ownership of tasks and execute with high velocity and perseverance
• Be a change champion and co-opt others to champion change
• Build relationships with business leaders and articulate benefits backed by data to lead change

Skills

Change Management

Commercial Excellence

Delivery Management

Human Resources Operations

People Leadership

Project Management

Workforce Planning

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master of Business Administration

Master of Business Analytics

CPP Certification

PHR Certification

Tools

HRIS

Payroll Systems

Job description

Lead – Workforce Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Act as a trusted advisor to the business, proactively listen and synthesize inputs & feedback from the business to set up a positive feedback loop to the team within the PSC that is working on driving process standardization
• Work closely with vertical leadership including COOs and cross-functional teams including the vertical HR leaders and transition teams to plan and deliver on the deliverables for the new PSC roadmap
• Strategize, implement, and maintain project initiatives that are in line with organizational objectives
• Take end to end ownership of tasks and execute them with high velocity and perseverance
• Be a change champion and co‑opt others to be a champion of change
• Co‑work and build relationships with business leaders by succinctly articulating ‘what’s in it’ for them (backed by data) to lead change
• Champion the change within the aligned business by using the data to drive the change at every level
• Drive regular governance model within the vertical to lead changes and bring back the feedback from the business to work together in partnership
• Challenge the status quo across key feeders to the supply pool and implement solutions that facilitate visibility of available skills across talent supply chain
• Own the way in implementing the solutions, be detail oriented and build a solid execution plan
• Experience in project handling complex projects end to end
• Being able to quickly build a rapport and establish a collaborative partnership with the business leaders
• Smarts to articulate what’s in it for the business leaders to drive this change: Commercial acumen
• Passion and tenacity to inspire change
• Ability to fail forward and learn rapidly from the failures and course correct appropriately
• Ability to actively listen and build a positive feedback loop
• Excellent leadership skills - ability to mentor, guide, and encourage team members
• Excellent communication and presentation skills-must be able to simplify complex topics, eloquently and persuasively engage senior leaders

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics
• Certifications Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP)
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Required Skills Change Management, Commercial Excellence, Delivery Management, Human Resources Operations, People Leadership, Project Management, Workforce Planning Language English (Required) Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Workforce Management Remote Type - Hybrid Work Shift - Variable (India)

Why join Genpact?

• Lead AI‑powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.