Specialist - Workforce Management 4B

1401 Genpact India Pvt. Ltd.; Dadri; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Genpact India Pvt. Ltd. is seeking a Specialist - Workforce Management to forecast staffing needs and develop robust staffing plans. You will monitor scheduling to meet service level targets and collaborate with management to optimize workforce performance.

The role emphasizes data-driven forecasting, trend identification, and process improvements, with a hybrid work setup in India. English proficiency required and experience in workforce analytics is preferred.

Qualifications

• Bachelor’s degree or higher in a relevant field with strong analytical skills.
• Experience or proficiency in workforce analytics and planning processes.
• Ability to forecast staffing needs and optimize schedules.
• Strong collaboration with management and stakeholders.
• Proficient communication in English and business terminology.

Responsibilities

• Analyze historical data to forecast future staffing needs.
• Develop and maintain real-time and long-term staffing plans.
• Monitor and adjust scheduling to meet service level goals.
• Collaborate with management to optimize workforce performance.
• Identify trends and recommend process improvements to enhance efficiency.

Skills

Workforce planning

Strategic planning

Recruiting

Employee relations

English proficiency (B2)

Education

Bachelor’s degree in Commerce

Bachelor’s degree in Economics

Bachelor’s degree in Finance

MBA

Master’s in Business Analytics

Tools

Microsoft Power Apps

Job description

Specialist - Workforce Management Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Analyze historical data to forecast future staffing needs
• Develop and maintain real-time and long-term staffing plans
• Monitor and adjust scheduling to meet service level goals
• Collaborate with management to optimize workforce performance
• Identify trends and recommend process improvements to enhance efficiency

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Employee Lifecycle Management
• Employee Relations
• Microsoft Power Apps
• Recruiting
• Strategic Planning
• Talent Acquisition
• Workforce Planning Language English (Required)
• Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular Master Skill List - Workforce Management Remote Type - Hybrid Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.