Lead - Technical Support – Industrial Defence, Marine & NPP

Kirloskar Oil Engines Limited; Khadki; In loco; INR 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Kirloskar Group in India seeks a seasoned professional to spearhead technical services for Defence, Marine and Power Plant customers, focusing on training delivery and customer quality requirements for both medium and large engines.

You will lead the Training and Customer Quality initiatives within the After Sales and Services domain, with BE in Mechanical or Electricals and 12–15 years of relevant experience, driving service operations and KPI attainment.

Competenze

• BE in Mechanical or Electrical engineering
• 12–15 years of relevant experience in after-sales/service
• Experience leading training and customer quality initiatives
• Knowledge of product knowledge and quality practices

Mansioni

• Lead technical services for Defence, Marine and Power Plant customers focusing on training and quality requirements
• Oversee service operations and ensure alignment with calendar-based training programs
• Coordinate with the Reporting Team within Customer Support (Defence, Marine and Power Plants)

Conoscenze

Training delivery

Customer handling

Analytical thinking

Formazione

BE (Mechanical / Electrical)

Descrizione del lavoro

Primary Responsibilities:

To spearhead and lead technical services towards Defence, Marine and Power Plant customers for both Medium and Large Engines in terms Training and customer quality related requirements.

Additional Responsibilities:

Service operations

Reporting Team

• Reporting Designation: Lead - Training and Lead - Customer quality
• Reporting Department: Customer Support (Defence, Marine and Power Plants)
• Field specialization: After Sales and Services
• Degree: BE(Mechanical / Electricals)
• Academic score: -
• Institution tier: -
• Years of experience: 12 to 15 years

Key Performance Indicators:

Training imparted as per calendar and ensured effectiveness for Channel and Customer reps + ensured customer quality services

Required Competencies:

Analytical and Product Application

Required Knowledge:

Product Knowledge and quality

Required Skills:

Handing Customer organizations towards training and quality services