Regional Head Customer Support – Industrial Defence, Marine & NPP

Kirloskar Oil Engines Limited; Ernakulam; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Kirloskar Group seeks a seasoned professional to manage service accounts across Defence, Marine and Power Plant segments in the regional market. The role emphasizes service operations, training, and adherence to customer quality standards.

Reporting to Head - Customer Supports - Defence, Marine and Power Plants, the candidate should bring 12–15 years of experience in after-sales and service, with strong coordination skills and leadership capability.

Qualifications

• BE in Mechanical or Electrical engineering.
• Experience in service accounts management in heavy industry would be advantageous.

Responsibilities

• Handle service accounts of regional customers in Defence, Marine and Power Plant segments, covering service operations, training and customer quality requirements.
• Coordinate with Service Channel providers and reporting teams to ensure service delivery excellence.

Skills

After Sales and Service

Education

BE (Mechanical / Electrical)

Job description

Primary Responsibilities: To handle service accounts of all regional customers as related to Defence, Marine and Power Plant segments covering all the service operation, training and customer quality requirements.

Additional Responsibilities: Co-ordination with Service Channel providers. Reporting Team Reporting Designation: Assigned Service Channel teams Reporting Department: Head - Customer Supports - Defence, Marine and Power Plants Educational qualifications preferred Category: Engineering / Management Field specialization: Service account Management Degree: BE (Mechanical / Electrical)

Required work experience Industry: Diesel Engine Industry Role: Managerial Role

Years of experience: 12 to 15 years Key Performance Indicators: Service accounts performance Required Competencies: After Sales and Service.

Reporting Department: Head - Customer Supports - Defence, Marine and Power Plants.

Field specialization: Service account Management