Dy Manager-CQA Engine Kandivali

Mahindra And Mahindra Ltd.; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Mahindra & Mahindra Ltd. is seeking a Field Quality professional tailored to Industrial Engine & Genset applications in Mumbai. You will lead root-cause analysis, coordinate with customer care and manufacturing, and drive rapid resolution of field issues.

Field visits and deployment of learnings to new products are key parts of the role. The ideal candidate has 7–10 years of experience in field quality for industrial engines, with strong problem-solving and data-management skills, and a track

Qualifications

• BE/BTech in Electrical or Electronics Engineering.
• 7–10 years of experience in Field Quality - Industrial Engine & Genset.
• Experience in failure analysis and coordinating with multiple agencies.

Responsibilities

• Handle customer complaints for industrial engine and genset applications, focusing on root cause analysis and swift solutions.
• Monitor field failures related to engine aggregates and work to reduce repairs per hundred and warranty costs.
• Coordinate with customer care, manufacturing, and other functions to ensure faster issue resolution and implementation of fixes.
• Conduct field visits for onsite analysis and understanding applications, providing field fixes and sharing learnings with product teams.
• Participate in DFMEA/PMEA activities and ensure sustained corrective actions across plants.

Skills

Failure analysis

Coordination

Problem solving

Data management

Follow ups

Warranty handling

Education

Bachelor of Engineering / BTech in Electrical & Electronics

Job description

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• Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).
• Monitoring of Field failures related to Engine aggregate.
• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
• Analysis of field complaints & providing solution as fast as possible
• Coordinating with Customer care team for effective and immediate customer Complaint resolution.
• Field visits for onsite analysis & understanding applications / Usage
• Providing field fix
• Deployment of current Engine failure learnings on new product to ensure first time right new product
• Ensuring sustenance of actions taken
• Improving response time
• Systematic approach of problem solving using some of the advanced problem solving tools
• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
• Participate in DFMEA, PMEA
• Warranty parts scrutiny, Engine tear down analysis
• Plant process audit at regular interval
• Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
• Hands-on experience in data management for all customers and daily MIS.

Preferred Industries

Manufacturing

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology

General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred

Critical Experience

• Failure Analysis / diagnosis /Problem solving
• Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing )
• Very good at follow ups & de bottlenecking the issues

System Generated Core Skills

System Generated Secondary Skills

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