Deputy General Manager.

Kirloskar Oil Engines Ltd.; Khadki; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Kirloskar Oil Engines Ltd. invites applications for the position of Deputy General Manager, Head - Customer Support (Defence, Marine and Power Plant Business). The role leads PAN-India service operations, training, and customer quality programs.

The incumbent will manage regional service heads, drive prompt field support, and develop training for channel and customer staff, ensuring compliance with Defence, Marine and Nuclear engine segments.

Qualifications

• BE (Mech) / Electrical degree required.
• Academic score: Corporate experience.
• Institution tier: -

Responsibilities

• Spearhead Service Operations of PAN India for Defence, Marine and Power Plant segments including Training services and Customer quality operations.
• Training and Customer quality.

Skills

Analytical skills

Technical knowledge

Product knowledge application

Fault finding

Education

BE (Mech) / Electrical

Job description

Designation: Deputy General Manager

Position description: Head - Customer Support (Defence, Marine and Power Plant Business)

Primary Responsibilities: Spearhead Service Operations of PAN India for Defence, Marine and Power Plant segments including Training services and Customer quality operations.

Additional Responsibilities: Training and Customer quality

Reporting Team

• Reporting Designation: Regional Service heads (North,East, West and South) + Training Manager and Customer quality Manager
• Reporting Department: Head - Defence, Marine and Power Plant Business
• Category: Tecno-commercial
• Field specialization:Services related customized Products served in Defence, Marine and Power Plant businesses
• Degree: BE (Mech ) / Electrical
• Academic score: Corporate Experience
• Institution tier:-

Required Certification/s: -

Required Training/s: KOEL Product Knowledge - related to Medium and Large Engines supplied for Defence, Marine and Nuclear and other stationary Power Plants.

Required work experience

• Years of experience: 15 to 20 years

Key Performance Indicators: Providing prompt service operations, resolution of Field complaints within 48 h + Ensuring training of channel reps and customer reps and customer quality support.

Required Competencies: Technical and fault finding

Required Knowledge: Services of Customized product, quality and training.

Required Skills: Product Knowledge application, Analytical skills