Lead Systems Administrator, Salesforce Platform

Delta Tech Hub; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Delta Tech Hub in Bengaluru seeks a Salesforce platform specialist to manage user access, support processes, and case lifecycles across the org.

You will drive org health initiatives, sandbox refreshes, and coordinate release readiness with QA and development teams to ensure smooth deployments and reliable Salesforce services.

Responsibilities

• Own day-to-day user lifecycle operations — new user provisioning, deactivations, profile assignments, permission set grants, and license tracking.
• Serve as the first point of contact for internal Salesforce support requests. Resolve issues within your scope independently, document what you cannot resolve, and escalate to Senior colleagues, Salesforce Support, or Development team with structured, well-documented context to enable fast resolution.
• Own the lifecycle of Salesforce Support cases end-to-end — logging, reproducing bugs, testing fixes, and confirming resolution in the appropriate environment; maintain a clear tracker of all open cases with status and next steps.
• Take on targeted projects to improve org health, performance, and security compliance as directed by business needs or platform evolution; contribute to metadata hygiene, documentation standards, and platform governance initiatives.
• Assist with sandbox refreshes and environment setup in support of development and testing cycles, ensuring environments are ready and stable for development and QA teams.
• Coordinate and support regression testing ahead of major Salesforce releases; assess impact and provide input on platform risk, adoption opportunities, and new features.
• Execute functional test scripts during release cycles, supporting regression testing and User Acceptance Testing (UAT); document results clearly, flag anomalies, and ensure sign-off criteria are met before deployments.

Job description

Key Responsibilities

User & Access Management

Own day-to-day user lifecycle operations — new user provisioning, deactivations, profile assignments, permission set grants, and license tracking. Maintain a clean, accurate, and audit-ready user access landscape always.

Support Ticket Triage & Resolution

Serve as the first point of contact for internal Salesforce support requests. Resolve issues within your scope independently, document what you cannot resolve, and escalateto Senior colleagues, Salesforce Support, or Development team with structured, well-documented context to enable fast resolution.

Salesforce Case Management & Issue Tracking

Own the lifecycle of Salesforce Support cases end-to-end — from initial logging through validated closure. This includes reproducing and documenting bugs thoroughly, testing fixes and workarounds proposed or applied by Salesforce, confirming resolution in the appropriate environment, and providing timely responses and actions on our end to avoid delays. Maintain a clear tracker of all open cases with status and next steps.

Org Health & Improvement Projects

Take on targeted projects to improve org health, performance, and security compliance as directed by business needs or platform evolution. Contribute to metadata hygiene, documentation standards, and platform governance initiatives.

Sandbox Management Support

Assist with sandbox refreshes and environment setup in support of development and testing cycles, ensuring environments are ready and stable when development and QA teams need them.

Salesforce Release Readiness

Coordinate and support regression testing ahead of major Salesforce releases. Analyze upcoming changes, assess their impact — whether optional or required — and provide structured input and recommendations on platform risk, adoption opportunities, and new features that could enhance user experience.

Release Testing & UAT Support

Execute functional test scripts during release cycles, supporting regression testing and User Acceptance Testing (UAT). Document results clearly, flag anomalies, and ensure sign-off criteria are met before deployments proceed.