Salesforce Operations Engineer

ACS International India Pvt. Ltd. (ACSII); Maharashtra; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

ACS International India Pvt. Ltd. (ACSII) is seeking a Salesforce Operations Engineer focused on stability, scalability, performance, and release operations of the Salesforce platform.

You will manage environments, automation of deployments, monitoring, and governance while collaborating with development, architecture, and integration teams. Responsibilities include owning environment strategy, supporting CI/CD pipelines and automated deployments, coordinating releases, and enforcing governance

Qualifications

• 4-6+ years of Salesforce operations/DevOps experience.
• Strong knowledge of deployment models, metadata and environment management.
• Experience with CI/CD tools and version control in enterprise environments.

Responsibilities

• Own Salesforce environment strategy (sandboxes, refreshes, production readiness).
• Manage CI/CD pipelines and automated deployments across environments.
• Coordinate releases, hotfixes, and rollback strategies.

Skills

DevOps mindset

Incident management

Problem-solving

Cross-team collaboration

Tools

Salesforce

MuleSoft

CI/CD tools

Version control

Job description

Position Summary

The Salesforce Operations Engineer focuses on the stability, scalability, performance, and release operations of the Salesforce platform. This role is responsible for environment management, deployment automation, monitoring, and operational governance, working closely with development, architecture, and integration teams.

Key Responsibilities

• Own Salesforce environment strategy including sandboxes, refreshes, and production readiness.
• Manage and support CI/CD pipelines, automated deployments, and source-driven development.
• Coordinate Salesforce releases, hotfixes, and rollback strategies across teams.
• Monitor platform health, performance, and limits; proactively identify and resolve operational risks.
• Support integration operations with MuleSoft Anypoint Platform, APIs, and event-driven architectures.
• Implement and maintain operational controls, logging, monitoring, and alerting.
• Enforce platform governance, change management, and release standards.
• Troubleshoot complex production issues across Salesforce, integrations, and downstream systems.
• Collaborate with security, architecture, and infrastructure teams to ensure compliance and resiliency.

Technical Requirements

• 4-6+ years of Salesforce platform experience, with a focus on operations, DevOps, or platform engineering.
• Strong knowledge of Salesforce deployment models, metadata, and environment management.
• Experience supporting CI/CD tools and version control in enterprise environments.
• Familiarity with Salesforce integrations, APIs, and MuleSoft operational concepts.
• Strong problem-solving and incident management skills.

Certifications (Preferred)

• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce DevOps Center or DevOps-related certifications
• MuleSoft fundamentals certification (a plus)