Salesforce Administrator / Developer

SRM Technologies; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zohorecruit is seeking an experienced Salesforce Administrator and Platform Manager to administer Salesforce environments, focusing on Sales Cloud and extending to Service Cloud and Experience Cloud. You will manage security, user lifecycles, data models, objects, layouts, and validation rules, while optimizing processes and governance across the platform.

The role includes building automation with Flows and Apex, integrating REST APIs, and coordinating deployments across Development,

Qualifications

• Experience with Sales Cloud, Service Cloud and CPQ concepts.
• Hands-on Apex, Triggers, Flows, LWC and REST integrations.
• Familiar with deployment practices using VS Code and Salesforce CLI.

Responsibilities

• Administer and optimize Salesforce environments with focus on Sales, Service, and Experience Clouds.
• Manage security, access, profiles, roles, permission sets and org-wide defaults.
• Handle user lifecycle, license management and support access issues.
• Design data models, custom objects, fields, layouts, validation rules and relationships.
• Develop and maintain Flows, Apex classes/triggers, and integration points.
• Coordinate sandbox refreshes and post-refresh activities.
• Collaborate with Sales and stakeholders to streamline processes.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Apex programming

Lightning Web Components

SOQL/SOSL

Data modeling

User lifecycle management

Integrations

Education

Bachelor's degree in Computer Science

Salesforce Admin Certification

Salesforce Platform Developer I

Tools

VS Code

Salesforce CLI

Git

REST API

Job description

Administration & Platform Management

• Administer and enhance Salesforce environments with primary focus on Sales Cloud, along with Service Cloud and Experience Cloud.
• Manage Salesforce security and access including Profiles, Roles, Permission Sets, Permission Set Groups, SharingRules, Org-Wide Defaults, and user access.
• Manage the complete user lifecycle including user creation, activation/deactivation, license assignment, accesstroubleshooting, and login-related issues.
• Design, create, and optimize custom objects, fields, record types, page layouts, validation rules, formulas, and related Salesforce configurations.
• Maintain a scalable data model and evaluate existing configurations before introducing new objects, fields, or automation.
• Manage sandbox refreshes and coordinate post-refresh activities including configuration updates, integration validation, user access, test data, and environment readiness.
• Manage certificates, authentication configurations, and credentials required for Salesforce integrations.
• Support SSO implementations, preferably with Okta, and troubleshoot authentication and access-related issues.

Have strong hands-on experience with Sales Cloud, including Accounts, Contacts, Leads, Opportunities, Products,Quotes, and related sales processes.

Understand Salesforce object relationships and the impact of data-model decisions across sales processes.

Experience working with a Salesforce CPQ or third-party CPQ solution and understanding the relationship between Opportunities, Products, Quotes, Quote Lines, Orders, and related objects.

Partner with Sales and business stakeholders to improve Salesforce usability and automate sales processes

Development & Cloud Solutions

Build scalable automation and support connected sales and service experiences

Development & Automation

Design, develop, maintain, and optimize Salesforce Flows, including complex Record-Triggered Flows, ScreenFlows, Scheduled Flows, Autolaunched Flows, and reusable Subflows.

Analyze and optimize existing Salesforce automation to improve performance, scalability, maintainability, and adherence to platform best practices.

Develop and maintain Apex Classes, Apex Triggers, Batch Apex, Queueable Apex, Scheduled Apex, and asynchronous processing.

Build and maintain Apex callouts and integrations with internal and external systems using REST APIs.

Apply Salesforce development best practices including bulkification, governor-limit management, exception handling, test coverage, and transaction management.

Develop, enhance, and troubleshoot Lightning Web Components (LWC) and integrate custom components into Lightning applications and record pages.

Configure and customize Lightning Record Pages, Dynamic Forms, Lightning App Builder, and custom user experiences.

Work with SOQL/SOSL to retrieve and process Salesforce data efficiently.

Develop and maintain Apex test classes and ensure appropriate test coverage and regression testing before production deployments.

Troubleshoot complex issues involving Apex, Triggers, Flows, validation rules, integrations, APIs, and other Salesforce automation.

Work with VS Code, Salesforce CLI, Git/source control, and metadata-based deployments for Salesforce development and release activities.

Understand and support Salesforce deployment processes across Development, Sandbox/UAT, and Production environments.

Participate in code reviews, solution design, technical impact analysis, testing, deployment, and post-production validation.

Evaluate requirements and determine the appropriate technical solution using declarative configuration, Flow, Apex, LWC, or integrations, avoiding unnecessary custom development where standard Salesforce capabilities can meet the requirement.

Service Cloud & Experience Cloud

Minimum 2-3 years of hands-on experience with Service Cloud and Experience Cloud.

Understand and manage the end-to-end Case lifecycle, including case creation, assignment, queues, routing, escalation, Email-to-Case, notifications, and closure.

Configure and enhance Service Cloud functionality to support customer support and service operations.

Configure and customize Experience Cloud sites/portals, including pages, navigation, audiences, access, permissions, and user experience.

Design solutions that provide a consistent experience between internal Service Cloud users and external Experience Cloud users.

Integrations & Delivery

Connect enterprise applications and take solutions from requirements to production

Integrations

Design, configure, support, and troubleshoot Salesforce integrations with internal and external applications.

Experience integrating Salesforce with marketing platforms such as HubSpot, Account Engagement (Pardot), and Marketo.

Experience supporting third-party Salesforce integrations such as DocuSign, Quip, Jira integrations such as zAgile,or similar enterprise applications.

Experience setting up integrations with internal/in-house applications using External Client Apps / Connected Apps,OAuth 2.0, REST APIs, Named Credentials, and External Credentials.

Understand authentication flows, API access, refresh tokens, service accounts, integration users, and integration security.

Manage certificates and certificate renewals associated with Salesforce integrations.

Monitor and troubleshoot integration failures and coordinate with external or internal application teams when required.

Business Analysis & Stakeholder Management

• Work directly with Sales, Customer Support, Operations, and other business teams to gather and clarify requirements.
• Translate business requirements into scalable Salesforce technical solutions.
• Evaluate requests and recommend whether requirements should be addressed through configuration, Flow, Apex, LWC, integrations, or existing Salesforce functionality.
• Clearly communicate technical solutions, risks, dependencies, and limitations to both technical and non-technical stakeholders.
• Participate in solution design, testing, UAT, deployment, and post-production support.
• Independently investigate production issues, identify root causes, and implement appropriate solutions.

Documentation & Release Management

Maintain clear technical documentation for Salesforce configurations, automations, integrations, and custom development.

Document solution designs, data mappings, integration configurations, dependencies, and deployment steps.

Follow appropriate change management and deployment practices across development, sandbox/UAT, and Production environments.

Support release validation, regression testing, and post-deployment verification.