Lead-Soft Services-IFM Standardization

Adani Enterprises Limited; Ahmedabad District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Adani Enterprises Limited is seeking a Facilities & Soft Services Lead to standardize SOPs, service delivery models, and governance across group locations. You will oversee workplace experience initiatives, cost optimization, and supplier arrangements to ensure consistency in quality and performance.

You will implement CAFM platforms, digital audits, and dashboards, develop competency frameworks, and lead stakeholder collaboration with Corporate Real Estate, HR, Procurement, and Sustainability

Qualifications

• Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
• Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.

Responsibilities

• Lead deployment of SOPs and service delivery models across units and sites.
• Establish governance mechanisms to monitor adherence to standards across locations.
• Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
• Lead initiatives to enhance employee and visitor experience across Group facilities.
• Establish dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
• Drive productivity improvement and cost optimization through standardization of processes, consumables, equipment, and manpower models.
• Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
• Develop competency frameworks and training standards for soft service teams and service partners.
• Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
• Integrate sustainability practices within soft services and support ESG objectives.
• Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.

Skills

Vendor management

Service governance

Stakeholder management

Data analytics

Digital enablement

Training & capability

Education

Hotel Management

Hospitality Management

Facility Management

Business Administration

Related discipline

Job description

• Lead deployment of common operating procedures and service delivery models across business units and sites.
• Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards

Responsibilities

• Lead deployment of common operating procedures and service delivery models across business units and sites.
• Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards

Service Governance & Compliance

• Establish governance mechanisms to monitor adherence to approved soft service standards.
• Conduct periodic audits, service assessments, and compliance reviews across locations.
• Drive CAPA closure for identified gaps and non-conformities

Vendor Management & Service Partner Standardization

• Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
• Define vendor performance evaluation and governance frameworks to ensure service excellence.
• Support strategic sourcing and vendor consolidation initiatives.

Workplace Experience Enhancement

• Lead initiatives to enhance employee and visitor experience across Group facilities.
• Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.

Performance Monitoring & Analytics

• Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
• Analyze service performance data and identify continuous improvement opportunities

Cost Optimization & Operational Efficiency

• Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
• Identify opportunities for bulk procurement and economies of scale across locations.

Technology & Digital Enablement

• Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
• Promote data-driven management and automation of soft service operations.

Training & Capability Building

• Develop competency frameworks and training standards for soft service teams and service partners.
• Conduct knowledge-sharing sessions and best-practice deployment across sites.

Customer Experience & Feedback Management

• Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
• Drive service improvements based on feedback, audit findings, and business requirements

Sustainability & ESG Initiatives

• Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
• Support organizational ESG and sustainability objectives.

Stakeholder Management

• Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
• Present performance reviews, standardization progress, and improvement initiatives to leadership.

Qualifications

• 8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
• Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.