Lead Salesforce Administrator

Dentsu Aegis Network India Private Limited; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Dentsu Aegis Network India Private Limited in Bengaluru is seeking an experienced Salesforce Administrator to lead a platform team and support a global user base. You will oversee configuration, automation, and integrations while ensuring data integrity and secure access.

The role requires 6+ years in Salesforce, 3+ years of team leadership, and strong skills in Sales Cloud, Lightning, and API integrations.

Qualifications

• 6+ years as Salesforce Administrator or similar role.
• Experience leading a team of platform administrators.
• Strong knowledge of Sales Cloud, Lightning, and integrations.
• Familiarity with Salesforce DX and API integrations.

Responsibilities

• Lead a team and administer Salesforce to support a global user base.
• Provide L2 Salesforce support and guide junior admins.
• Assist with user training and rollout of new features monthly.
• Manage user and license provisioning, roles, profiles, and sharing settings.
• Coordinate data migrations and data loading requests.
• Support Salesforce integrations with other apps and downstream systems.
• Troubleshoot issues and drive agile projects in development cycles.
• Implement configuration changes across flows, pages, layouts, reports, and dashboards.

Skills

Salesforce

Team leadership

Problem solving

DevOps awareness

Communication skills

Tools

JIRA

Azure DevOps

Salesforce DX

SOAP/REST API

Job description

Key responsibilities:

• Responsible for leading a team, administrating the Salesforce implementation to support a global user base
• Offer L2 support for the Salesforce platform.
• Guide junior platform administrators
• Support user queries and Training about new functionalities launched every month by development team.
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
• Manage the data migrations and data loading request for Salesforce.
• Support of the Salesforce integration with other applications and downstream systems
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Stay up to date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
• Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!

Skills and Experience

• Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
• Must have 6 years of experience working as a Salesforce Administrator.
• Must have 3 years leading teams experience.
• Strong problem-solving skills, data and software applications
• High energy and passion for the job with a can-do attitude
• Ability to lead a team of platform administrators and work on own
• Must be a self-starter and willing to get stuck in
• Strong organizational skills and resourcefulness
• Proven ability to deliver on commitments
• Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
• Exposure to JIRA or Azure Devops
• Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
• Experience within a large, global organisation would be advantageous.

Location: Bangalore Brand: Bcoe Time Type: Full time Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences.

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