Lead Salesforce Administrator

dentsu; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

dentsu is looking for a Salesforce Administrator in Bangalore to lead a team supporting Salesforce implementations. The role requires a strong leader with 6 years of Salesforce experience and the ability to guide a team effectively.

The successful candidate will oversee all aspects of Salesforce platform support, including user management, training, and data integration. Full-time position with permanent contract.

Qualifications

• 6 years of experience as a Salesforce Administrator.
• 3 years leading teams experience.
• Strong organizational skills and resourcefulness.

Responsibilities

• Lead a team for Salesforce platform support.
• Offer L2 support and guide junior platform administrators.
• Manage data migrations and integrations with other applications.

Skills

Salesforce experience with Sales Cloud

APEX (Write and Read)

Salesforce Administrator and Advanced Administrator certifications

Ability to lead teams

Strong problem-solving skills

Education

SalesCloud certifications

Tools

JIRA

Azure DevOps

Job description

The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.

Job Description

Key responsibilities

• Responsible for leading a team, administrating the Salesforce implementation to support a global user base
• Offer L2 support for the Salesforce platform. Guide junior platform administrators
• Support user queries and Training about new functionalities launched every month by development team.
• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
• Manage the data migrations and data loading request for Salesforce.
• Support of the Salesforce integration with other applications and downstream systems
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Stay up to date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work with product owner to get it prioritized in product backlog.
• Establish best practices, maintain documentation, and suggest improvements - as the in-house expert, bring ideas on developments and new ways of working!

Skills And Experience

• Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration | Salesforce DX
• Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
• Must have 6 years of experience working as a Salesforce Administrator.
• Must have 3 years leading teams experience.
• Strong problem-solving skills, data and software applications
• High energy and passion for the job with a can-do attitude
• Ability to lead a team of platform administrators and work on own
• Must be a self-starter and willing to get stuck in
• Strong organizational skills and resourcefulness
• Proven ability to deliver on commitments
• Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and DevOps processes
• Exposure to JIRA or Azure DevOps
• Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
• Experience within a large, global organisation would be advantageous

Location

Bangalore

Brand

Bcoe

Time Type

Full time

Contract Type

Permanent