Salesforce Platform Administrator

Delta Technology Hub; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Delta Technology Hub in Bangalore is seeking a detail-oriented Salesforce Platform Administrator to ensure platform health, manage user access, and contribute to ongoing improvement initiatives. The ideal candidate will have 4-7 years of experience in Salesforce administration and be certified to optimize user productivity.

This role involves coordinating platform support, triaging support tickets, and executing testing during release cycles. A Bachelor's degree in a relevant field is required, along with strong functional testing skills and organizational aptitude.

Qualifications

• 4-7 years of hands-on Salesforce administration experience.
• Salesforce Platform Administrator Certification is required.
• Highly organized with attention to detail.

Responsibilities

• Own day-to-day user lifecycle operations for the Salesforce platform.
• Serve as the first point of contact for internal Salesforce support requests.
• Manage and improve Salesforce org health through specific projects.

Skills

Salesforce administration experience

Salesforce access and sharing model

Functional testing skills

Organizational skills

Collaboration skills

Innovative solutions implementation

Education

Bachelor’s degree in relevant field

Tools

Salesforce

Job description

Overview & Role Description

We are looking for a detail-oriented and proactive Salesforce Platform Administrator to join Delta’s Salesforce team at the Delta Technology Hub in Bangalore. This role is a critical operational pillar of our Salesforce practice — owning the day-to-day platform support experience, user management, and platform quality assurance that keeps our org healthy and our internal users productive. You will work closely with our Senior Salesforce Administrator and Architect, serving as the first line of defense for platform issues and a quality-focused contributor to ongoing platform improvement initiatives and release cycles.

Key Responsibilities

• User & Access Management — Own day-to-day user lifecycle operations — new user provisioning, deactivations, profile assignments, permission set grants, and license tracking. Maintain a clean, accurate, and audit-ready user access landscape.
• Support Ticket Triage & Resolution — Serve as the first point of contact for internal Salesforce support requests. Resolve issues within your scope independently, document what you cannot resolve, and escalate to Senior colleagues, Salesforce Support, or Development team with structured, well-documented context to enable fast resolution.
• Salesforce Case Management & Issue Tracking — Own the lifecycle of Salesforce Support cases end-to-end — from initial logging through validated closure. Reproduce and document bugs, test fixes and workarounds, confirm resolution in the appropriate environment, and provide timely responses and actions to avoid delays. Maintain a clear tracker of all open cases with status and next steps.
• Org Health & Improvement Projects — Take on targeted projects to improve org health, performance, and security compliance as directed by business needs or platform evolution. Contribute to metadata hygiene, documentation standards, and platform governance initiatives.
• Sandbox Management Support — Assist with sandbox refreshes and environment setup in support of development and testing cycles, ensuring environments are ready and stable when development and QA teams need them.
• Salesforce Release Readiness — Coordinate and support regression testing ahead of major Salesforce releases. Analyze upcoming changes, assess their impact, and provide structured input and recommendations on platform risk, adoption opportunities, and new features that could enhance user experience.
• Release Testing & UAT Support — Execute functional test scripts during release cycles, support regression testing and User Acceptance Testing (UAT). Document results clearly, flag anomalies, and ensure sign-off criteria are met before deployments proceed.

What You Need To Succeed (Minimum Qualifications)

• 4-7 years of hands-on Salesforce administration experience
• Bachelor’s degree in engineering, Computer Science, Information Science, Business/Management, Mathematics/Statistics, Economics, or other relevant quantitative field
• Salesforce Platform Administrator Certification (required)
• Strong understanding of Salesforce access and sharing model
• Solid functional testing skills — able to write, execute, and document test cases
• Highly organized with strong attention to detail and ability to manage multiple open issues simultaneously
• Behavioral Competencies:
  • Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
  • Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
  • Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
  • Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
  • Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience with Service Cloud, Experience Cloud, Omni-Channel, Enhanced Messaging and Mobile Publisher
• Experience with sandbox management and Salesforce release cycles
• Hands-on familiarity with Apex, JavaScript, and LWC, with the ability to read, analyze, and troubleshoot code
• Salesforce Advanced Administrator Certification