Lead Relationship Management

NPCI; Bengaluru; Hybrid; INR 2,500,000 - 3,800,000; Full time

Benefits offered by this job

Relocation support

Home loan assistance

Mobile allowance

Car lease

Salary advance

Subsidized meals

Reward & recognition

Patents and IP policy

Provident fund & gratuity

Parental leave

Nanny at home support

Onsite medical center

Job summary

NPCI in Bangalore invites a mid-senior Relationship Manager to lead strategic partnerships with issuing and acquiring banks, driving adoption of NPCI’s digital payment products and RuPay credit cards. You will own go-to-market strategies and monitor performance.

This role requires strong stakeholder management, domain expertise in credit cards and digital payments, and ability to work cross-functionally. AI-enabled data insights and dashboards will inform growth and decision-making.

Qualifications

• 6+ years of relevant experience in Cards & Digital Payments business.
• Experience in structuring and executing digital payment and credit card businesses.
• Excellent stakeholder management and ability to influence senior leadership.
• Strong analytical, project management, and multitasking capabilities.
• Data-driven mindset with ability to extract insights and drive business decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.
• AI skills for data insights, dashboards, and CRM updates.

Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment ecosystem.
• Engage with senior management at partner banks through governance meetings and executive interactions.
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
• Drive GTM strategy and increase market share of NPCI digital payment products.
• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
• Maintain a strong understanding of the digital payments ecosystem, regulatory environment, and market trends.
• AI skills for Data insights, work automation, understanding dashboards, portfolio management, revenue forecasting, compliance checks, CRM updates.

Skills

presentation

artificial intelligence

+15

Job description

National Payments Corporation of India (NPCI) | Full Time

• Department Relationship Management - Commercial Banks
• Date Opened 14/10/2026
• Experience Level Mid-Senior Level
• Job Location Bangalore; Work From Home
• Required Skills
  • presentation
  • artificial intelligence
  • +15
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance & Wellness

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family & Childcare

• ParentalLeave :Inclusivematernityandpaternityleave.
  
• Nanny at home Support: Assistance for Working Parents
  

Mobility & Lifestyle

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  
• HomeLoanInterestSupport :Upto50%reimbursement*
  
• MobileReimbursement :Newhandsetevery2years.
  
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

Retirement Planning

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

The Relationship Manager will be responsible for managing and growing strategic partnerships with issuing and acquiring banks to drive adoption and growth of NPCI’s Digital payment products and RuPay Credit Card.

The role requires strong stakeholder management, deep domain expertise in credit cards, acquiring business, and payment solutions, along with a sharp understanding of the digital payments’ ecosystem. The role demands ownership of go-to-market strategies, Business growth, and data-driven decision-making through cross-functional collaboration.

Ability to leverage AI tools for data analytics, portfolio performance monitoring, revenue forecasting, and generation of actionable business insights to drive growth and decision-making.

Hands-on experience using AI-enabled platforms for workflow automation, dashboard interpretation, CRM management, compliance monitoring, and stakeholder reporting within the digital payments ecosystem.

Key Responsibilities

• Build, nurture, and manage strategic relationships with partner banks and key stakeholders across the digital payment’s ecosystem.
  
• Engage with senior management at partner banks through structured reviews, governance meetings, and executive interactions.
  
• Own business growth targets, monthly tracking, and portfolio expansion across NPCI digital payment products and RuPay credit cards.
  
• Demonstrate strong P&L understanding, contribute to business strategy, commercial frameworks, and incentive structures.
  
• Drive GTM strategy and increase market share of NPCI digital payment products.
  
• Lead end-to-end execution of credit programs, commercial deals, incentive campaigns, and activation initiatives.
  
• Collaborate cross-functionally with product, operations, technology, finance, and risk teams for seamless execution.
  
• Manage multiple projects simultaneously ensuring timely delivery and high-quality execution.
  
• Track performance metrics, prepare MIS, and derive insights using data analytics to identify growth opportunities.
  
• Resolve partner queries and escalations within defined TATs ensuring high customer satisfaction.
  
• Maintain a strong understanding of the digital payments’ ecosystem, regulatory environment, and market trends.
  
• AI skills for Data insights, work automation, Understanding dashboards, portfolio management, revenue forecasting, Compliance checks, CRM updates.
  

Required Skills & Experience

• 6+ years of relevant experience in Cards & Digital Payments business.
  
• Proven track record of structuring and executing digital payment and credit card businesses.
  
• Excellent stakeholder management skills with ability to influence senior leadership.
  
• Strong analytical, project management, and multitasking capabilities.
  
• Data-driven mindset with ability to extract insights and drive business decisions.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Strong product understanding and business acumen within the NPCI digital payments ecosystem.
  

Preferred Skills and Experience

• 6+ years of relevant experience in Cards & Digital Payments business.
  
• Expertise in Credit Cards, Acquiring Business, and Payment solutions.