Lead Projects-Credit Card (Emerging Tech)

IDFC FIRST Bank; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Lead Projects – Credit Card (Emerging Tech) to identify and implement cutting-edge payment technologies. You will manage end-to-end project delivery, gather requirements, conduct testing, and resolve production issues to enhance customer experience and stay competitive.

The role requires coordinating with fintechs, networks, and providers while ensuring regulatory compliance and risk controls.

Qualifications

• 6+ years implementing emerging technologies in payments.
• Experience managing tokenization, QR payments, and digital banking channels.
• Strong understanding of payment tech trends.

Responsibilities

• Lead end-to-end program delivery with technology and partners.
• Define functional and non-functional requirements for product launches and enhancements.
• Ensure regulatory compliance and risk management during implementation.
• Coordinate with stakeholders across business, tech and operations.

Skills

Emerging payment tech

End-to-end PM

Stakeholder coordination

Problem solving

Analytical skills

Cross-functional collab

Education

Graduate degree

MBA

Job description

Job Requirements

About the Role

The Lead Projects – Credit Card (Emerging Tech) is responsible for identifying and implementing emerging technologies in the payments landscape. This role involves liaising with FinTech players, networks, and solution providers to deliver best‑in‑class solutions while ensuring regulatory compliance. The role holder will manage end‑to‑end project implementation, including evaluation, requirement gathering, testing, and resolution of production issues, to enhance customer experience and maintain competitive advantage.

Key Responsibilities

Primary Responsibilities

• Understand the changing landscape of payments and identify emerging technologies with relevant use cases.
• Implement new payment and communication channels to enhance customer experience.
• Liaise with FinTech players, networks, and solution providers to deliver innovative solutions.
• Ensure stakeholder needs are fulfilled during implementation, adhering to regulatory compliance.
• Leverage industry data, market research, and best practices to provide insights and recommendations.
• Implement projects in tokenization, QR payments, and digital banking channels.
• Evaluate business cases and implement solutions with stakeholder alignment.
• Prepare business requirement documents covering business, regulatory, operations, and risk aspects.
• Define functional and non-functional requirements for product launches and enhancements.
• Manage end-to-end program/project delivery with support from technology and partners.
• Conduct testing to ensure deliverables meet business needs.
• Recommend new products and technologies to maintain competitive positioning.
• Provide optimized solutions to minimize ecosystem changes and reduce cost and time.
• Resolve production issues impacting customers and ensure root causes are addressed.
• Liaise with stakeholders to resolve issues and ensure smooth business operations.

Secondary Responsibilities

• Support other program implementations dependent on core applications.
• Recommend process changes to improve service efficiency and quality across the credit card lifecycle.
• Facilitate customer‑centric channels to provide seamless customer experience.
• Support business in implementing technology and process solutions.

What We Are Looking For

Education

• Graduate – Any (Full Time)
• Postgraduate – MBA

Experience

• At least 6 years of experience in implementing emerging technologies in the payments industry.
• Experience in managing projects related to tokenization, QR payments, and digital banking channels.

Skills and Attributes

• Strong understanding of emerging payment technologies and industry trends.
• Ability to manage end-to-end project implementation and stakeholder coordination.
• Excellent problem‑solving and analytical skills.
• Effective communication and collaboration with cross-functional teams.
• Customer-centric mindset with focus on delivering seamless experiences.
• Ability to provide optimized solutions with minimal ecosystem changes.
• Proactive in identifying and resolving production issues.