Senior Client Consulting Manager

Visa Consolidated Support Services India; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Visa Consolidated Support Services India is looking for a professional to focus on portfolio strategy, customer lifecycle management, and campaign execution for credit and debit card portfolios. This hybrid role requires strong analytical skills, project management experience, and a solid background in cards/payments or consulting. Candidates with over 8 years of experience and advanced degrees are preferred. The position also involves stakeholder management and monitoring market trends to recommend portfolio interventions.

Qualifications

• 8+ years of relevant work experience.
• Experience in cards/payments, banking or consulting.
• 2-4 years of people management experience.
• Strong project management skills.

Responsibilities

• Support and execute portfolio strategy.
• Develop strategies to improve KPIs.
• Design customer journeys and test plans.
• Translate objectives into campaign strategies.
• Monitor market trends and recommend interventions.

Skills

Cards portfolio optimization

Customer lifecycle management

Campaign management

Analytical skills

Stakeholder management

Project management

Education

Bachelor's Degree

Advanced Degree (e.g., MBA)

Job description

Job Description

Primary focus: Support and execute portfolio strategy to drive acquisition, activation, engagement, and incremental spend across credit and debit card portfolios.

Core expertise: Cards portfolio optimization strategy, customer lifecycle management (CLM), and campaign management (design, targeting), with strong familiarity with payments industry rules and card-network/regulatory guidelines.

Responsibilities

• Portfolio Strategy and Performance


• Develop and refine end-to-end strategies to improve KPIs: acquisition, activation, usage, spend per active, retention, cross-/up-sell, attrition reduction, credit losses, and ROI.


• Diagnose performance drivers and recommend segment-level interventions by lifecycle stage.

Customer Lifecycle Management

• Design journeys for onboarding, early engagement, habituation, maturation, retention/win-back; define treatments and test plans (A/B and multivariate).


• Identify friction points and opportunities to accelerate first-use, repeat use, and long-term engagement across digital and partner/merchant channels.

Campaign Strategy, Design, and Execution

• Translate portfolio objectives into campaign strategies: offer constructs, eligibility, targeting rules, suppression logic, and measurement frameworks.


• Insights, Analytics, and Forecasting


• Support analytics to size opportunities and forecast impact (propensity, uplift, CLV, attrition, spend elasticities); drive a disciplined testandlearn roadmap.


• Prepare clear documentation and executiveready presentations communicating findings and recommendations to senior stakeholders.

Thought Leadership and Team Contribution

• Monitor market trends (rewards, interchange, merchant offers, embedded finance, tokenization, BNPL, digital wallets) and recommend portfolio interventions.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

8-12 yearsin cards/payments, banking, or consulting with handson ownership of cards portfolio optimization, lifecycle programs, and campaign management.

2-4 years of people management experience.

Experience with offer optimization, rewards strategy, merchantfunded offers, and partnerships.

Familiarity with credit risk fundamentals (underwriting policy, line management) and their interaction with spend growth strategies.

Functional expertise

Deep understanding of credit/debit card economics (interchange, rewards liability, acquisition cost, NPV/CLV, revolve/repay dynamics) and spend drivers.

Practical knowledge of industry rules and guidelines (card network operating rules, compliance, data privacy, fair marketing practices) and their impact on strategy and campaigns.

Communication Influence

Excellent written and verbal communication; ability to craft executiveready presentations and translate complex analytics into clear business decisions.

Proven stakeholder management across product, marketing, compliance, and risk; track record of driving crossfunctional outcomes.

Project Delivery

Strong project management; ability to run multiple initiatives, set priorities, and meet deadlines in a fastpaced environment with disciplined documentation.