Lead People - Operations

Quantiphi Analytics Solutions; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Quantiphi Analytics Solutions is seeking an HR Operations Lead to manage day-to-day HR program administration and supervise a professional team. This role supports India, the UK, and the Netherlands, overseeing records, background checks, compliance, and payroll-related activities.

The position requires strong MS Excel/PowerPoint skills, data governance in Workday, and excellent communication. Confidentiality and process documentation are essential for success.

Qualifications

• Experience with background checks and vendor coordination.
• Experience maintaining data in core HR systems (Workday) and data governance.
• Experience processing labour applications.
• Experience handling international transfers.
• Excellent verbal and written communication.
• MS Excel and PowerPoint proficiency.
• Strong focus on customer experience KPIs.
• Maintain confidentiality and comply with data protection norms.
• Create and maintain HR process documentation.
• Collaborate with global/process owners and HR culture/partner teams.
• Lead and assess a HR Operations team performance.

Responsibilities

• Manage day-to-day administration of HR programs for employees and managers.
• Supervise a team of professionals and ensure delivery of HR programs.
• Provide end-to-end HR support for India, UK, and Netherlands region.
• Oversee personnel records, background verification, and compliance processes.
• Govern data quality across HR systems and data flows.

Skills

Workday

HR Systems

Background Checks

Labour Applications

International Transfers

MS Excel

PowerPoint

Data Governance

Communication

Confidentiality

Process Documentation

Job description

Job Summary

The HR Operations Lead is responsible for managing the day-to-day administration of a variety of human resources programs to support the organization's employees and managers.

This job supervises a team of professional level employees and is responsible for administering human resources in multiple areas, including personnel records maintenance, background verification, compliance, policy process management, payroll,employee documentation and HR employment issues such as the hiring and terminationprocesses.

• Provide end to end HR support for India, UK and Netherlands region ( Data

  Administration, Absence Administration, Exit Management, Benefits Administration

  support HR Tools & Systems and other employee life cycle activities).

• Must have experience of performing background checks with the vendor, coordinating with Manager and Business Area HRs, Register and maintain employees data and personnel files in the core HR system (Workday) and also monitor all the upstream & downstream data flow. Ensure frequent review/governance on data quality on all HR Systems (completeness and correctness of data).
• Must have experience in processing labour application for successful candidates.
• Must have experience of handling International transfers.
• Communicate effectively both verbally and in written form with employees and managers to understand their queries and respond to them in an effective manner.
• Must have hands on experience with MS Office Excel and PowerPoint.
• Have strong focus on customer experience improvement KPIs with high attention to time and quality standard.
• Flag pain points and make recommendations to improve the HR services.
• Prepare and deliver HR documents to employees or authorities.
• Must maintain a high level of confidentiality and adhere to local and global data protection norms.
• Contribute to timely creation and maintenance of HR process documentation (Process Maps, Knowledge Articles, Work Instructions, etc.) and work with regional / global process owners for alignment.
• Work collaboratively with other team members within the HR Operations Team to share ideas for the continuous improvement of processes, incl. cooperation with the Culture and partner team.
• Work on improvement and digitalization initiatives.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional HR programs and processes and to foster team member engagement, motivation, and development.