HR Sr Coordinator

PepsiCo; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

PepsiCo in Pune is seeking an HR Operations Employee Services Associate to deliver best-in-class employee experience across the lifecycle, supporting digitization and on-ground processes with clear KPIs and SLAs.

You will handle talent acquisition tasks, onboarding, employee inquiries, learning admin, engagement programs, and contribute to compliance, safety, and CoE-driven initiatives.

Qualifications

• MBA in HR or related field.
• Experience in HR operations is preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Serve as frontline contact for employee inquiries on policies, benefits, payroll and lifecycle processes.
• Coordinate onboarding and Day 1/functional onboarding modules.
• Support digitization and HR process improvements across plant operations.
• Ensure compliance with applicable employment regulations and audit readiness.
• Coordinate training, learning admin, and engagement programs (e.g., Dil Se, Plant days).
• Provide general administrative support to Plant leadership and HR leads.

Skills

HR operations

Customer service

Time management

HR tools

MS Office

Education

MBA in HR

Tools

MS Office

Job description

Overview

The HR Operations Employee Services Associate is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with clear KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical.

Responsibilities

1. Talent Acquisition

• Frontline hiring: Drive frontline hiring – collaborate with employment exchange, screening, interview scheduling, background checks, and coordinating pre-employment testing.
• Coordinate onboarding for plant employees- adherence to H2O for onboarding followed by completion of Day 1 and Functional Onboarding modules on my learning.
• Contractual Hiring: Collaborate with concerned department on contractual worker requirement based on business requirement.

2. Employee Processes & Admin

• Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
• Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
• Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.

3. Digitization

• Drive the overall BU digitization agenda – specifically for plant like T&A for PCI and NPCI workforce, Schoox and other myServices related workflow processes
• Identify areas of opportunities that can be streamlined and elevated using digital tools.

4. Compliance & Safety Support

• Ensure compliance with central, state, and local employment regulations, including AIB audit as defined in the statutory laws of the land.
• Maintain confidential employee files, ensuring documentation compliance for audits.
• Collaborate with Safety and Operations teams to track training, certifications, and required plant clearances.
• Collaborate with Welfare Officer to drive on ground operational activities

5. CoE led interventions

• Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O
• Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. SupportPMPon ground activationfor all phases (objective setting,mid yearand year end) covering all frontline employees
• Support on Core People Process roll out. This includesbut is not limited toon groundSurvey administration via roadshowsforfrontline employeesforOrg Health and MPW
• ProvideLearninglogisticssupport(venue organization, coordination with vendors/trainers, invoicing, learning attendance and feedback administration)
• Organiseand administer CoC training for frontline employees, new hires andthird partyemployees
  • Providelogisticssupport for HR Events (Rewards and Recognition, Function Annual events, HR Townhalls). Support creation of event content such as communications, presentations,invitesetc.

6. Plant Operations Support /HR Ops and Service delivery

• Provide general administrative support to Plant leadership and HR lead for operational activities(reports, presentations, data entry).
• Participate in continuous improvement efforts to optimize HR and plant processes.
• Work as an integral part in the BU HR Opsteam projects deliverables
• Act as a focal point for the accounts HR operations deliverables
• Manage all the requested reporting repositoryfor theaccountsdeliverables
• Identifyopportunities for process enhancementand digitization
• Accountable for handling all accounts queries through the agreed SLAs andidentifiedchannels

Qualifications

KEY Skills

• 1-3years of general professional experiencein HR preferable in HR ops
• Good customerenterfaceand focusing on employee experience excellence
• Time management – ability to focus and get things done and know whatis businesscritical; able to deal with conflicting priorities and ambiguity
• Technical / Functional Skills & Knowledge of HR Tools and Interfaces
• Proficient in Microsoft Office
• MBA in HR