Lead Operations Representative - Trade Operations

Bank of America; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bank of America is expanding its Global Wholesale Banking Operations in Asia and seeks professionals to support trade finance processing. The role involves handling Imports/Exports transactions, ensuring regulatory compliance, and maintaining stakeholder interfaces.

The candidate should have 5–6 years of bank operations experience, strong communication, and a proactive approach to process improvements. The position emphasizes accuracy, teamwork, and ability to work under deadlines in a demanding

Qualifications

• Graduate/MBA from a reputed institute with about 5 to 6 years' of experience in operations processing in a bank.
• Strong communication skills and ability to work in a team within tight deadlines.
• Analytical and inter-personal skills with attention to accuracy.

Responsibilities

• Efficiently process assigned transactions relating to Imports / Exports.
• Support trade finance objectives and align activities with business strategy.
• Ensure compliance with reporting and response deadlines.
• Maintain good rapport with branches and timely resolution of queries.
• Interact with related stakeholders for job-related activities.
• Prepare internal and customer-related MIS as required.
• Contribute to process improvement and productivity initiatives.

Skills

Verbal and written communication

Teamwork

Analytical skills

Inter-personal skills

Computers/ IT literacy

Process improvement

Work under pressure

Volume handling

Education

Graduate/MBA

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Global Wholesale Banking Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth of clients and client management groups. Trade Operations team provides significant support in on-boarding new clients and servicing existing clients by aligning with Business Strategy of facilitating transaction authority through the physical and bank’s electronic platforms. The role is critical in facilitating the clients to use the banks products and services.

Responsibilities

• Efficiently process assigned transactions relating to Imports / Exports
• Support business objectives in Trade Finance area and align activities with Business Strategy
• Ensure compliance with reporting / response deadlines
• Responsible for ensuring adherence to laid down Internal, Compliance and Regulatory guidelines
• Responsible for maintaining good rapport with branches
• Timely resolution of queries and follow-up on exceptions
• Regular interaction with related Stakeholders for job related activities
• Preparation of Internal and Customer related MIS as per the requirement
• Contributing towards department efforts in the areas of constant process improvement, improving productivity

Skills

• Graduate/MBA from a reputed institutes with about 5 to 6 years' of experience in operations processing in a bank
• Effective verbal and written communication skills
• Ability to work in a team and within stiff time deadlines
• Good Analytical and Inter-personal skills
• Good Computer skills
• Quality conscious and having flair for constant process improvement
• Ability to manage volumes with accuracy
• Ability to cope with pressure during rush hours