Assistant Manager - Operations.Trade Operations-Exports

Mashreq; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mashreq is seeking an experienced Trade Operations professional to manage document checking, sanctions, and transaction authorisation across Trade Finance. You will ensure adherence to SOPs, international rules, and bank policies while delivering seamless client service.

The role requires expert knowledge in UCP/ISBP/ISP and strong MS Office skills, with a focus on accuracy and teamwork in a dynamic environment.

Qualifications

• Bachelor’s Degree required.
• 9–12 years of relevant experience in Trade Operations.
• Expert level knowledge in document checking.
• Expert understanding of accounting entries and user acceptance testing.
• Strong MS Office (Word, Excel) skills.

Responsibilities

• Process transactions as per SOPs, UCP/ISBP/ISP guidelines and charges.
• Perform sanction checks on relevant parties in documents.
• Authorize/input transactions and prepare SWIFT messages.
• Handle Trade Operations including Import LG issuances/amendments/cancellations.
• Share knowledge and address customer issues with the team; ensure no revenue leakage.

Skills

Document checking

Attention to detail

Analytical skills

Communication skills

Team management

Interpersonal skills

MS Office

Operational risk awareness

Education

Bachelor’s Degree

Tools

SWIFT messages

Job description

Job Purpose

The incumbent will be responsible for Document checking and other miscellaneous activities as per Bank’s internal policies, SOPs as well as ICC guidelines and authorising the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.

Key Result Areas

• All processing should be as per SOP/OPMs and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents.
• Handle Trade Operations.
• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages.
• Ad-hoc tasks given by the Team Head.
• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
• No revenue leakage due to miss out in charges collection.
• No outstanding reconciliation entries pending in Nostro or Internal accounts.

Problem Solving

• Managing customers’ expectations, Ideation and working on automation projects.
• Participating in Team Huddles and showing teamwork to provide solutions to any issues.
• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Audit observations if any, must be closed in an effective and timely manner.

Operational Standards

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Acts as an authorizer/maker for Import LG issuance/Amendments/cancellation and/or similar stages for Standby Letter of Credits/Claims.
• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import scenario.

Knowledge, Skills and Experience

• Bachelor’s Degree.
• At least 9-12 years of relevant working experience in Trade Operations.
• Expert level knowledge in document checking.
• Expert level knowledge of accounting entries and UATs.
• Understanding of amortization principles.
• Good communication skills, team management and interpersonal skills.
• Proficiency in MS Office (Word and Excel).
• Attentive to details, good analytical skills and interpersonal skills.
• Able to work under pressure, excellent organizational skills and good team player.