Manager - Operations.Trade Operations-Exports

Mashreq; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Mashreq in Bengaluru is seeking an experienced Trade Finance professional to manage end-to-end exports and related sub-products in line with internal policies and ICC guidelines.

You will oversee risk controls, process efficiency, and customer consultations across commercial segments, with leadership responsibility for 15-20 team members and ensuring compliance with UCP/ISBP where applicable.

Qualifications

• Graduate with thorough and in depth understanding of Trade Finance products and functions.
• Strong communications and interpersonal skills.
• Proficiency in MS Office (Word/Excel/PPT).
• Attention to detail and strong analytical abilities.
• Ability to work under pressure and be a team player.

Responsibilities

• End-to-end management of Export Finance and related sub products in line with policies and ICC guidelines.
• Provide advice to commercial customers on Export Finance, LC advising/transfer, collections and risk participation.
• Ensure procedures comply with bank policy and guidelines; resolve customer complaints promptly.
• Maintain SLA adherence and ensure processing per SOP/OPM/ISBP where applicable.
• Perform sanction checks and manage Nostro/internal reconciliations daily.
• Cross-skill team in at least two more products and lead a team of 15–20.

Job description

Job Purpose

The incumbent will be responsible for end to end management of Exports as well as related sub products and communications as per Bank’s internal policies, SOP’s and ICC guidelines wherever applicable and ensuring that risk and control measures are duly followed and are adequate. The coverage will be all the areas of Trade Finance for various business segments.

Key Result Areas

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, Risk Participation.
• Provide advice and consultation to Product Development Team with respect to Trade Finance activities in accordance with International Practices and ICC Publications/OPM/APPM/Local Rules and Regulations.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs achieved on time.
• Exercise due diligence in checking applications particularly for Priority Customers, High value transactions, request for Back to back Letters of Credit/ Red clause letter of credit.
• Ensure SLA adherence. All processing should be as per SOP/OPM’s and UCP/ISBP as applicable and approved as Product Program. Charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents, checks related to TBML.
• Handle Commodity Trade Operations documents.
• Ensure no unattended reconciliation entries pending in Nostro or Internal accounts on daily basis.
• Ensure cross skilling for entire team in at least 2 more products.

Decision Making Authority & Responsibility

• Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
• Recommend changes in SOP, OPM & ADM with an aim to improve service levels without compromising on controls.
• Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass‑root level for effective results.
• Immediately escalates any error/customer complaints/service defect/issues raised by counter party and ensures recording in appropriate system.
• Shares responsibility with his/her seniors.
• Must be a Team player and Managing 15-20 people Teams.

Knowledge, Skills and Experience

• Graduate with thorough and in depth understanding of Trade Finance products and functions.
• CDCS/CITF/CTFP certified.
• Thorough understanding of Swift, Trade Finance and Financial Operating Systems.
• General Banking knowledge.
• A Minimum of 9-12 years’ experience in Trade Finance.
• Strong Communications and interpersonal skills.
• Proficiency in MS Office (Word/Excel/PPT).
• Attentive to details, strong analytical skills and interpersonal skills.
• Able to work under pressure, excellent organizational skills and good team player.