Lead operation and Senior Executive - US Voice process

Exalans And Hunar Corporate Solutions; Thiruvananthapuram; On-site; INR 420,000 - 600,000; Full time

Job summary

Exalans And Hunar Corporate Solutions in India is hiring for a US Voice Process role. We seek male candidates with excellent English communication to handle inbound and outbound calls for US-based customers.

You will follow process guidelines, maintain records, and meet quality, productivity, and attendance targets. Shifts are US timing; work from office in Thiruvananthapuram.

Qualifications

• 3 to 10 years of relevant experience.
• Excellent spoken English and communication skills.
• Strong conversation and active listening skills.
• Good interpersonal and problem-solving abilities.
• Professional telephone etiquette.
• Basic computer knowledge.
• Experience in US Voice Process, International Voice Process, BPO, Customer Support, or Customer Service will be preferred.
• Willingness to work in US shift timings.

Responsibilities

• Handle inbound and outbound calls with US-based customers.
• Communicate clearly, professionally, and confidently in English.
• Understand customer requirements and provide appropriate assistance.
• Handle customer queries with patience, confidence, and professionalism.
• Maintain accurate information and follow established process guidelines.
• Update and maintain customer information in the system.
• Follow company policies, process standards, and data confidentiality requirements.
• Meet quality, productivity, and attendance targets.
• Work effectively in a fast-paced team environment.

Skills

Excellent English

Communication skills

Active listening

Interpersonal skills

Telephone etiquette

Problem-solving

Computer literacy

US shift readiness

Education

No specific educational qualification required

Job description

Job Summary:

One of our valued clients is hiring male candidates with excellent English communication skills for a US Voice Process role. The position involves handling inbound and outbound calls with US-based customers and providing professional, accurate, and timely assistance.

Key Responsibilities:

• Handle inbound and outbound calls with US-based customers.
• Communicate clearly, professionally, and confidently in English.
• Understand customer requirements and provide appropriate assistance.
• Handle customer queries with patience, confidence, and professionalism.
• Maintain accurate information and follow established process guidelines.
• Update and maintain customer information in the system.
• Follow company policies, process standards, and data confidentiality requirements.
• Meet quality, productivity, and attendance targets.
• Work effectively in a fast-paced team environment.

Candidate Requirements:

• Gender: Male
• Education: No specific educational qualification required.
• Experience: 3 to 10 years of relevant experience.
• Excellent spoken English and communication skills.
• Strong conversation and active listening skills.
• Good interpersonal and problem-solving abilities.
• Professional telephone etiquette.
• Basic computer knowledge.
• Ability to understand and follow process instructions.
• Experience in US Voice Process, International Voice Process, BPO, Customer Support, or Customer Service will be preferred.
• Willingness to work in US shift timings.

Shift Timings:

• 5:00 PM 2:30 AM
• 6:30 PM 3:30 AM

Candidates should be comfortable working in US shift timings

Work Location & Schedule:

• Work Mode: Work from Office
• Weekly Off: 2 rotational days off

Ideal Candidate:

The ideal candidate should have excellent spoken English, confidence in handling calls, strong listening skills, a professional attitude, and the ability to handle customer interactions independently.

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