Lead - Merchandising

Dentalkart; Chattarpur; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Zoho in Delhi is seeking a Merchandising Lead – Onsite Experience & Conversion to own and optimize the complete onsite and in-app shopping journey. You will improve customer journeys, boost conversion rates, and drive revenue through data-backed experimentation.

You will lead merchandising across homepage, category pages, and PDPs, and work closely with senior leadership to shape the on-site experience in a fast-growing environment.

Qualifications

• Experience owning onsite and in-app merchandising across homepage, category pages, and PDPs.
• Strong track record of driving end-to-end conversion optimization.
• Proficient in analyzing customer behavior with GA4 and Clarity and running experiments.
• Ability to define merchandising rules and collaborate with marketing and creative teams.

Responsibilities

• Own the complete onsite and in-app merchandising experience, including banners and product placements.
• Drive conversion from landing page to checkout through data-backed experiments.
• Optimize search, merchandising, ranking, and cross-sell/upsell placements.
• Collaborate with Category, Creative, and Marketing teams to maximize revenue.

Skills

Conversion optimization

A/B testing

Data-driven decisions

Cross-functional collaboration

Tools

GA4

Microsoft Clarity

Typesense

Job description

Chattarpur, India | Posted on 09/30/2026

We are looking for an experienced Merchandising Lead – Onsite Experience & Conversion to own and optimize the complete onsite and in-app shopping experience. This role is responsible for improving customer journeys, increasing conversion rates, optimizing search and merchandising, and driving revenue through data-backed experimentation.

Requirements

• O wn the complete onsite and in-app merchandising experience including homepage, category pages, search, product listing pages, and product detail pages (PDP).
• Drive end-to-end conversion optimization from landing page to checkout.
• Optimize banners, collections, product ranking, sorting, cross-sell, and upsell placements.
• Analyze customer behavior using GA4, Microsoft Clarity, and onsite search analytics.
• Run A/B tests and continuous experimentation to improve conversion.
• Improve onsite search relevance using Typesense or similar search platforms.
• Enhance product detail pages with better content, images, offers, and product information.
• Define merchandising rules for inventory visibility, stock management, and out-of-stock handling.
• Collaborate with Category, Creative, and Marketing teams to maximize conversion and customer experience.
• Competitive salary with performance-based incentives.
• Opportunity to lead the complete onsite merchandising and conversion function.
• High ownership and direct impact on business growth and revenue.
• Work closely with senior leadership and cross-functional teams.
• Fast-paced, high-growth work environment with ample learning opportunities.