Lead Logistics Operations & customer Experience Specialist

Maersk; Chennai; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Maersk is seeking a Lead Logistics Operations & Customer Experience Specialist to optimize financial operations, invoicing, and reconciliations in Chennai. You will collaborate across Customer Experience, Commercial, Procurement and Finance to ensure accurate billing and timely financial closes.

The role requires strong analytical skills, ERP experience (SAP/Oracle/Dynamics), and proficiency in Excel. You will drive continuous improvement and support system testing and new processes.

Qualifications

• Extensive experience in financial operations, invoicing, and reconciliations.
• Proficiency with ERP systems (SAP, Oracle, Dynamics) and Excel.
• Strong analytical and stakeholder management skills.
• Ability to manage multiple tasks with accuracy and speed.

Responsibilities

• Manage end-to-end financial operations including billing, invoicing and payment reconciliation.
• Ensure timely processing of customer and vendor invoices.
• Monitor disputes, credit notes and payment discrepancies.
• Support month-end and year-end closing activities.
• Analyze financial data and prepare performance reports.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Maintain internal controls and compliance with policies.
• Drive process improvements and automation initiatives.
• Assist with system testing and UAT for new processes.
• Respond to billing inquiries and manage stakeholder queries.
• Track KPIs, SLAs, and backlog to meet service targets.

Skills

Billing & Invoicing

Accounts Receivable & Payable

Process Improvement

Stakeholder Management

Problem Solving

Attention to Detail

Communication Skills

Data Analysis

Tools

SAP

Oracle

Dynamics

Excel

Job description

Lead Logistics Operations & customer Experience Specialist

Job Summary

The FinOps Process expert is responsible for managing and optimizing financial operations processes, ensuring accurate invoicing, billing, accounts receivable/payable activities, dispute resolution, financial reconciliations, and compliance with company policies. The role collaborates with internal stakeholders, customers, and vendors to ensure efficient financial transactions and continuous process improvement.

Key Responsibilities

• Manage end-to-end financial operations processes, including billing, invoicing, and payment reconciliation.
• Ensure timely and accurate processing of customer and vendor invoices.
• Monitor and resolve invoice disputes, credit notes, and payment discrepancies.
• Perform account reconciliations and maintain financial records with high accuracy.
• Support month-end and year-end financial closing activities.
• Analyze financial data and prepare operational and performance reports.
• Collaborate with Customer Experience, Commercial, Procurement, and Finance teams to resolve operational issues.
• Ensure compliance with internal controls, accounting standards, and company policies.
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency and productivity.
• Support system testing, UAT activities, and implementation of new financial processes or tools.
• Handle customer and stakeholder queries related to billing, charges, and financial transactions.
• Monitor KPIs, SLAs, and workflow backlogs to ensure service delivery targets are met.
• Strong understanding of financial processes and accounting principles.
• Experience working with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.
• Proficiency in Microsoft Excel and financial reporting tools.

Key Skills

• Billing & Invoicing
• Accounts Receivable & Payable
• Process Improvement
• Stakeholder Management
• Problem Solving
• Attention to Detail
• Communication Skills
• Data Analysis

Success Measures

• Timely invoice processing and dispute resolution.
• Reduction in financial workflow backlog.
• Improved billing accuracy and customer satisfaction.
• Compliance with SLAs and operational KPIs.
• Successful implementation of process improvements and automation initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .