Lead - Program Manager

21K School; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

21K School is seeking an ownership‑driven Lead – Program Manager to manage and grow program‑level revenue through strong execution, partner management, and program performance. This role collaborates with Sales, Academics, and Operations teams to optimize onboarding, engagement, and outcomes.

The ideal candidate is revenue‑focused, structured, and capable of managing multiple programs and partners while driving retention and growth across learning programs.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success.
• Strong relationship management and stakeholder handling skills.
• Comfort with revenue targets and performance metrics.
• Proficiency with CRM tools and reporting.

Responsibilities

• Own and manage assigned learning programs and partner accounts.
• Build and maintain strong relationships with schools and institutions.
• Onboard partners and ensure ongoing engagement and satisfaction.
• Drive revenue targets through enrollments, renewals, and partnerships.
• Track program performance and provide insights to leadership.
• Coordinate with Sales, Marketing, Academics, and Operations for go‑to‑market efforts.

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM tools

Job description

About The Role

We are looking for an ownership‑driven Lead – Program Manager to manage and grow program‑level revenue through strong execution, partner management, and program performance. This role extends beyond traditional account management — it involves owning program performance, driving B2B partnerships, ensuring successful program delivery, and identifying opportunities for revenue expansion.

The ideal candidate is structured, revenue‑focused, and capable of managing both relationships and program outcomes while working closely with Sales, Academics, and Operations teams.

Key Responsibilities

• Program Ownership & Relationship Management
• Act as the primary owner for assigned learning programs and associated partner accounts
• Build and manage strong relationships with institutional partners, schools, and stakeholders
• Ensure smooth onboarding and ongoing engagement of partners and program participants
• Proactively address concerns and coordinate resolutions across internal teams
• Revenue & Program Growth
• Drive revenue targets for learning programs through enrollments, renewals, and partnerships
• Identify opportunities for upselling, cross‑selling, and program expansion
• Track program performance and ensure achievement of revenue goals
• Support initiatives to improve program adoption and market reach
• B2B Partnership Management
• Identify and onboard new B2B partners (schools, institutions, organisations)
• Manage end‑to‑end partner lifecycle including onboarding, engagement, and retention
• Coordinate with partners to ensure successful program delivery and satisfaction
• Contribute to building long‑term, sustainable partnership pipelines
• Program Delivery & Experience
• Maintain CRM hygiene and ensure accurate account‑level data tracking
• Monitor key metrics such as retention rate, churn, renewal conversion, and account health
• Share periodic insights with the Revenue team for strategic improvements
• Revenue Tracking & Collections
• Track program‑level revenue, collections, and payment cycles
• Ensure timely follow‑ups with partners for invoicing and payments
• Maintain accurate records of revenue performance and partner accounts
• Data Tracking & Reporting
• Maintain CRM hygiene and track program and partner‑level data
• Monitor key metrics such as enrollments, retention, revenue, and partner performance
• Share periodic insights with leadership to support decision‑making
• Cross‑Functional Collaboration
• Work closely with Sales, Marketing, Academics, and Operations teams
• Support go‑to‑market efforts for program launches and campaigns
• Ensure alignment across teams for smooth execution and partner satisfaction

Qualifications

• Education & Experience:
• Bachelor’s degree in Business, Marketing, or related field
• Experience in EdTech, Education, or B2B service industries is preferred
• 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success
• Skills & Competencies:
• Strong relationship management and stakeholder handling skills
• Comfort with revenue targets and performance metrics
• Ability to manage multiple programs/partners simultaneously
• Proficiency in CRM tools and reporting
• Structured and execution‑focused approach