Program Manager/Associate Director - Learner Success

Simplilearn; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading online training company is seeking a Program Manager/Associate Director to oversee the successful delivery of educational programs. The role involves managing multiple cohorts, enhancing learner experience, and mentoring a team of managers. Ideal candidates will have 10-15 years of experience in program management, strong operational skills, and a data-driven mindset. This position is pivotal in ensuring high engagement and success rates among learners, contributing to overall organizational growth.

Qualifications

• 10-15 years of experience in Program Management or Learner/Customer Success.
• Strong operational mindset with proven ability to manage programs at scale.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own the full lifecycle of US PG program delivery including onboarding and certification.
• Identify learner pain points and lead initiatives to improve experience.
• Define, track, and report on key delivery KPIs.

Skills

Program Management

Delivery Management

Stakeholder Management

Data Analysis

Communication Skills

Tools

Salesforce

MS Excel

Slack

Webex

Zoom

Job description

Join to apply for the Program Manager/Associate Director - Learner Success role at Simplilearn.

Simplilearn is the world’s #1 live online training company focused on digital skills. We drive talent transformation for over 500 global organizations, including Amazon, Bosch, Dell, and EY. Our online subscription product, Simplilearn Learning Hub+, enables organizations to offer their workforce unlimited live and interactive learning led by experts, along with a comprehensive library of on-demand content and hands-on projects—all in one plan.

Key Responsibilities:

End-to-End Program Delivery

• Own the full lifecycle of US PG program delivery—Onboarding, Induction, Completion, Certification and Career Services
• Manage multiple concurrent cohorts with a focus on engagement, retention, and completion rates
• Own experience across all touchpoints to ensure the right experience and outcome for learners
• Coordinate with cross-functional teams to ensure effective program delivery

Learner Experience & Support

• Work with Senior Program Managers, Program Managers and Learner Success Managers to ensure the right outreach, personalized nudges, and timely support to drive great experience
• Identify learner pain points and lead initiatives to improve experience, NPS, and outcomes

Performance & Operational Excellence

• Define, track, and report on key delivery KPIs (attendance, drop-off, completion, satisfaction, etc.)
• Optimize delivery workflows to scale operations while maintaining a high-touch experience

Team Management & Coaching

• Lead and mentor a team of Senior Program Managers, Program Managers, Learner Success Managers
• Drive a culture of teamwork and accountability, and learner-obsession within the team

Cross-functional Collaboration

• Collaborate with Growth, Education, Platform, and Marketing to align delivery with learner needs and business goals
• Partner with the Growth team to support pre-sales or onboarding activities when needed
• Manage learner feedback effectively to avoid escalations
• Build escalation frameworks and ensure timely resolution
• Ensure timely scheduling and communication of cohorts across all programs
• Continuously monitor and optimize cohort sizes based on defined thresholds and learner experience metrics
• Track and manage program delivery costs to ensure efficiency and budget adherence

Qualifications

• 10-15 years of experience in Program Management, Delivery, or Learner/Customer Success, preferably in B2C or edtech
• Prior experience in team management including performance management responsibilities
• Strong operational mindset with proven ability to manage programs at scale
• Excellent communication and stakeholder management skills
• Experience using CRM, LMS, and learner engagement tools (e.g., Slack, Webex, Zoom)
• Data-driven approach with experience analyzing performance metrics to drive improvements
• Comfortable working in a fast-paced, consumer-first, and outcome-driven environment
• Knowledge of Salesforce and MS Excel, MS PowerPoint skills

Good to Have

Prior experience in online education, coaching, or upskilling programs