Lead-Lean Digital Transformation-Insurance

Genpact; Dadri; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Genpact in India is seeking a Transformation Leader to drive end-to-end operational transformation across P&C carrier or broker operations. You will redesign processes, digitize workflows, and implement data-driven decision making with cross-functional teams globally.

The role emphasizes deploying digital technologies such as RPA, OCR, intelligent automation, and GenAI to improve efficiency, scalability, service quality, and profitability while aligning target operating models with growth, M&A,

Qualifications

• 10–18+ years of insurance experience with P&C broker or carrier operations.
• Proven track record leading large-scale transformation programs.
• Experience with senior executives and cross-functional teams.
• Knowledge of broker workflows, regulatory requirements, and carrier interactions.
• Experience with process measurement systems and real-time monitoring.

Responsibilities

• Lead Operational Transformation initiatives across endorsements, onboarding, and compliance.
• Identify inefficiencies; redesign processes using Lean Six Sigma principles.
• Standardize workflows across lines, geographies, and broker entities.
• Drive adoption of digital tools, RPA, OCR, and automation.
• Partner with IT, vendors, and Insurtech to modernize systems (BMS, CRM).
• Enable data integration between carriers, brokers, and internal systems.
• Define target operating models aligned to growth, M&A, and segmentation.
• Optimize roles, spans of control, and sourcing (onshore/offshore/shared services).
• Support post-merger integration for acquired brokerages.
• Establish KPIs and dashboards; drive continuous improvement culture.

Skills

End-to-end transformation

Stakeholder management

Leadership

Change management

Data analytics

Lean Six Sigma

Communication

Cross-functional collaboration

Strategic thinking

Problem solving

Education

MBA / Post Graduation in any discipline

Tools

Control charts

Descriptive statistics

Box charts

Hypothesis testing

RPA

OCR

GenAI

BI/Visualization tools

Job description

The Transformation Leader is responsible for driving end-to-end operational transformation across Property & Casualty (P&C) insurance carrier & broker operations. The role focuses on improving efficiency, scalability, service quality, and profitability through process redesign, digitization, operating model changes, and data-driven decision making.

The role would be responsible for the effective delivery of the Transformation Roadmaps and projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, Generative AI, etc. by working with cross-functional global teams to favourably impact to the business outcomes of the customer.

Responsibilities

1. Operational Transformation

• Endorsements & mid-term adjustments
• New business onboarding
• Carrier interactions and compliance
• Identify inefficiencies, bottlenecks, and cost drivers; redesign processes using Lean / Six Sigma principles.
• Standardize workflows across lines of business, geographies, and acquired broker entities.
• Drive adoption of digital tools, workflow platforms, and automation (RPA, OCR, straight-through processing).
• Partner with IT, vendors, and Insurtech to modernize broker management systems (BMS), CRM, and document management.
• Enable data integration between carriers, brokers, and internal systems.
• Define target operating models aligned to growth, M&A, and client segmentation strategies.
• Optimize role clarity, spans of control, and sourcing models (onshore/offshore/shared services).
• Support post-merger integration for acquired brokerages.

4. Performance & Analytics

• Establish operational KPIs and dashboards (e.g., turnaround time, hit ratios, cost per policy, error rates).
• Embed performance management routines and continuous improvement culture.
• Use data to drive prioritization of transformation initiatives.

5. Change & Stakeholder Management

• Lead change management across frontline teams, leaders, and partners.
• Act as a trusted advisor to senior leadership.
• Communicate vision, progress, and impact clearly and consistently.

Skillset

• 10–18+ years of experience in insurance, with deep exposure to P&C broker or carrier operations
• Proven track record leading large-scale transformation or operational excellence programs
• Strong understanding of broker workflows, carrier interactions, and regulatory requirements
• Experience working with senior executives and cross-functional teams
• Experience in setting up process measurement systems with advance visualization tools to implement real time monitoring frameworks and platforms
• Proficiency in data and analytical tools like control charts, descriptive statistics, box charts, hypothesis testing etc
• Certifications in Project Management, Automation, Design Thinking will be preferred.
• Demonstrate thought leadership and risk-taking abilities.
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical Road map for them
• Experience of leading and driving strategic initiatives for COO, CFO and CIO personas
• Proven experience in driving continuous improvements across teams using Lean Six Sigma, Design Thinking, Digital and Automation Solutions, Advanced Analytics and GenAI
• Excellent communication and stakeholder management with ability to work in diverse teams and with multiple stakeholders
• Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to drive change

Leadership Attributes

• Outcome-driven and pragmatic
• Comfortable with ambiguity and complexity
• Influential without direct authority
• Balances strategic thinking with hands-on execution

Qualifications we seek in you!

• MBA / Post Graduation in any discipline