Program Manager – Sales Transformation

Magma General Insurance Limited; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Magma General Insurance Limited is seeking an experienced Program/Delivery Leader to drive Sales Transformation initiatives in India. You will lead multi-channel transformation, PMO governance, and collaborate with sales, IT, compliance, and vendors to deliver scalable, compliant sales journeys.

The role requires 10–15+ years in General Insurance/BFSI/InsurTech with 4–6+ years delivering sales transformation; PMP/SAFe preferred. This is an on-site opportunity based in Mumbai, India.

Qualifications

• 10–15+ years of experience delivering sales or distribution transformation programs in General Insurance, BFSI, or InsurTech.
• 4–6+ years delivering sales or distribution transformation programs.
• Experience within PMO governance strongly preferred.
• PMP/SAFe/Prince2 or SFA certifications desirable.

Responsibilities

• Execute the Sales Transformation roadmap per approved scope, timelines, and budgets.
• Manage program plans, milestones, dependencies, risks, and escalations.
• Prepare dashboards, status reports, and steering committee updates for the Lead – Project Management.
• Lead management and SFA implementations; coordinate integrations with core policy, underwriting, pricing, payment, and CCM systems.
• Ensure scalable, compliant quote-to-bind-to-issuance journeys.

Skills

Program management

Stakeholder management

Cross-functional leadership

PMO governance

Communication

Risk management

Vendor coordination

Sales transformation

Education

Bachelor’s degree in Engineering/Technology/Business

MBA preferred

Tools

Salesforce

MS Dynamics

Job description

• Execute the Sales Transformation roadmap as per approved scope, timelines, and budgets.
• Manage program plans, milestones, dependencies, risks, and escalations.
• Prepare dashboards, status reports, and steering committee updates for the Lead – Project Management.
• Agency and POSP digital enablement platforms
• Bancassurance and broker integration platforms
• Digital and embedded insurance sales journeys
• Lead management and Sales Force Automation (SFA) solutions
• Ensure simplified, compliant, and scalable quote-to-bind-to-issuance journeys.

Sales Enablement & Field Adoption

• Support rollout of mobile-first sales tools and partner portals.
• Coordinate training, communication, and adoption initiatives for field force and partners.
• Track adoption and productivity improvements across channels.
• Manage implementation of SFA platforms (e.g., Salesforce, MS Dynamics).
• Coordinate integrations with core policy, underwriting, pricing, payment, and CCM systems.
• Ensure scalability, performance, and security standards are met.

Regulatory, Compliance & Controls

• Ensure sales journeys comply with IRDAI distribution guidelines, POSP norms, commission rules, and audit requirements.
• Work closely with Compliance and Legal teams to embed controls into digital sales processes.

Vendor, Budget & Delivery Management

• Manage system integrators, InsurTech partners, platform vendors, and service providers.
• Track delivery commitments, invoices, and program budgets.
• Support benefits realization and post-go-live stabilization.
• Track KPIs related to sales cycle time, productivity, digital adoption, and conversion rates.
• Drive corrective actions and continuous improvement initiatives.

Program & Delivery Expertise

• Strong experience in program and project execution under PMO-led governance.
• Proven ability to manage multi-channel, sales-focused transformation initiatives.

Domain Knowledge

• Solid understanding of General Insurance sales and distribution models in India.
• Experience across agency, POSP, bancassurance, broker, and digital channels.

Working knowledge of:

• SFA platforms
• Digital sales and partner enablement tools
• API-based integrations and workflow automation
• Cloud and information security best practices

Stakeholder Management

• Ability to coordinate with sales leadership, IT, operations, compliance, and vendor teams.
• Strong communication and escalation management skills.

Qualifications & Experience

• Bachelor’s degree in Engineering, Technology, or Business; MBA preferred.
• 10–15+ years of experience, with 4–6+ years delivering sales or distribution transformation programs in General Insurance, BFSI, or InsurTech.
• Experience working within PMO / Project Management Office governance is strongly preferred.
• PMP, SAFe, Prince2, or SFA platform certifications are desirable.