Lead Key Account Manager

Stryker; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Stryker in Gurugram, India is seeking a seasoned Key Account Manager to lead strategic account development with key hospitals and healthcare stakeholders. You will strengthen relationships with surgeons, procurement teams and decision-makers to drive profitable growth across priority accounts.

The role demands strong commercial discipline, cross-functional collaboration, data-driven decision making and the ability to coordinate internal teams for a seamless customer experience.

Qualifications

• Bachelor's degree required; MBA or postgraduate qualification preferred.
• 5-8+ years of experience in Key Account Management, Healthcare, Medical Devices, Sales, Marketing, or Institutional Business Development.
• Proven ability to manage relationships with hospitals, surgeons, distributors, and procurement stakeholders.
• Strong commercial understanding, including account planning, opportunity management, and negotiation support.
• Excellent stakeholder management and cross-functional collaboration skills.

Responsibilities

• Develop and execute strategic account plans for key hospitals and healthcare stakeholders.
• Build strong relationships with surgeons, procurement teams, and decision-makers.
• Identify opportunities, risks, and growth areas to drive business expansion.
• Collaborate with Sales, Marketing, Clinical, Finance, Supply Chain, and Service teams to meet objectives.
• Monitor sales funnel, opportunity conversion, and competitive activities.
• Support product launches, customer workshops, and engagement programs.
• Coordinate pre-sales and post-sales activities including follow-ups and issue resolution.
• Prepare account reviews, performance reports, and data-driven recommendations.
• Maintain compliance with policies and healthcare regulations.

Skills

Key Account Management

Healthcare

Medical Devices

Sales

Marketing

Institutional Business Development

Education

Bachelor's degree in relevant field

MBA or postgraduate qualification

Tools

CRM software

Data analytics

Job description

Key Account Manager: The Key Account Manager will drive strategic account development, strengthen customer engagement, and support profitable business growth across priority accounts. The role requires strong commercial discipline, stakeholder management, market understanding, and the ability to coordinate internal teams to deliver a consistent customer experience.

What You Will Do:

• Develop and execute strategic account plans for key hospitals, institutions, and healthcare stakeholders.
• Build strong relationships with surgeons, procurement teams, and decision-makers within assigned accounts.
• Identify account opportunities, risks, and growth areas to drive business expansion.
• Collaborate with Sales, Marketing, Clinical, Finance, Supply Chain, and Service teams to achieve account objectives.
• Monitor sales funnel progress, opportunity conversion, and competitive market activities.
• Support product launches, customer workshops, demonstrations, CMEs, and engagement programs.
• Ensure smooth pre-sales and post-sales coordination, including follow-ups and issue resolution.
• Prepare account reviews, performance reports, and data-driven business recommendations.
• Maintain compliance with company policies, ethical standards, and healthcare industry regulations.

What You Need:

• Bachelor's degree required; MBA or postgraduate qualification preferred.
• 5-8+ years of experience in Key Account Management, Healthcare, Medical Devices, Sales, Marketing, or Institutional Business Development.
• Proven ability to manage relationships with hospitals, surgeons, distributors, and procurement stakeholders.
• Strong commercial understanding, including account planning, opportunity management, and negotiation support.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong analytical, problem-solving, and communication capabilities with a data-driven approach.
• Ability to work independently in a fast-paced, regulated healthcare environment while maintaining high ethical standards.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.