Senior Lead, Commercial Business Analyst

PowerToFly; Gurgaon; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

PowerToFly is seeking a Senior Lead, Commercial Business Analyst to lead requirement gathering sessions and drive solution delivery. With over 8 years in healthcare or IT consulting, you will liaise with cross-functional teams and ensure project compliance.

Your expertise in business analysis and CRM tools, alongside an MBA or relevant bachelor's degree, will be crucial for success. This is an excellent opportunity to influence decision-making in a role that impacts healthcare outcomes globally.

Qualifications

• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations.
• Proven experience documenting complex processes and translating them into clear, actionable insights.
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects.

Responsibilities

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders.
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery.
• Ensure compliance with regulatory requirements where applicable.

Skills

Business analysis

Requirements gathering

Process mapping

Agile methodologies

CRM systems

Stakeholder management

Education

MBA in IT/Operations/Marketing or Bachelors in Technology

Tools

Salesforce

ServiceMax

Oracle CPQ

Job description

Senior Lead, Commercial Business Analyst

What you will do:

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What You Need:

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
• Proven experience documenting complex processes and translating them into clear, actionable insights
• Hands‑on experience with CRM and commercial processes (lead lifecycle, quote‑to‑order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.