Lead Executive

Cascade Headway Pvt Ltd.; Ernakulam; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Opportunity to work on advanced Zoho implementation projects

Health insurance / medical support benefits

Paid leave and company holidays

Attractive performance-based incentives

Career growth opportunities

Job summary

Cascade Headway Pvt Ltd. is seeking a smart and active Lead Manager to manage incoming leads and first-level client communication. The ideal candidate should have 1-2 years of experience in lead handling, customer support, or sales coordination, alongside strong communication skills.

Fluency in English and Malayalam is mandatory, with knowledge of Hindi and Tamil being an added advantage. You will be involved in maintaining lead data and ensuring smooth client interactions.

The role offers opportunities for career growth within a rapidly growing Zoho implementation company.

Qualifications

• Minimum 1 to 2 years of experience in lead handling, customer support, telecalling, or sales coordination.
• Ability to respond to leads quickly and professionally.
• Basic computer and CRM knowledge preferred.

Responsibilities

• Handle incoming leads and client inquiries.
• Qualify and assign leads to the concerned team.
• Maintain lead data and follow-up records.

Skills

Communication skills

Interpersonal skills

Fluency in English

Fluency in Malayalam

Multi-language communication

CRM knowledge

Follow-up skills

Coordination skills

Job description

Cascade Headway Pvt. Ltd. is seeking a smart and active Lead Manager to handle incoming leads and manage first-level communication with clients. The candidate should have good communication skills and the ability to interact professionally with customers in multiple languages.

Requirements

• Minimum 1 year and maximum 2 years of experience in lead handling, customer support, telecalling, or sales coordination.
• Fluency in English and Malayalam is mandatory.
• Knowledge of Hindi and Tamil will be an added advantage.
• Good communication and interpersonal skills.
• Ability to respond to leads quickly and professionally.
• Basic computer and CRM knowledge preferred.
• Strong follow-up and coordination skills.

Responsibilities

• Handle incoming leads and client inquiries.
• Communicate with clients through calls, messages, and emails.
• Qualify and assign leads to the concerned team.
• Maintain lead data and follow-up records.
• Ensure smooth first-level customer interaction and support.

Preferred Candidate

• Energetic and confident communicator.
• Good team player with a professional attitude.
• Able to manage multiple leads efficiently.

At Cascade Headway Pvt. Ltd. , we believe in building a strong, growth-driven, and employee-friendly work culture. Along with an exciting opportunity to work on real-time Zoho implementation projects across multiple industries, we offer the following benefits:

• Opportunity to work on advanced Zoho implementation and digital transformation projects.
• Exposure to real-time ERP, CRM, Finance, HR, Inventory, and Automation projects.
• Hands-on experience with multiple Zoho applications and enterprise-level workflows.
• Support for Zoho certifications and professional skill development.
• Career growth opportunities within a fast-growing Zoho implementation company.

Performance Benefits & Incentives

• Attractive performance-based incentives.
• Project completion and implementation incentives.
• Annual performance appraisal and salary revision opportunities.
• Recognition and rewards for outstanding performance and innovation.

Employee Welfare & Corporate Benefits

• Health insurance / medical support benefits.
• Paid leave and company holidays.
• Employee engagement activities and team outings.
• Friendly and professional office environment.
• Corporate exposure through client meetings, seminars, and implementation projects.
• Opportunity to work with international and domestic clients.
• Collaborative and supportive technical team.
• Opportunity to directly contribute to business process transformation projects.
• Exposure to modern business technologies, APIs, automation, and integrations.
• Structured project management and learning-oriented culture.

Additional Advantages

• Experience working with a Zoho Premium Partner ecosystem.
• Opportunity to participate in workshops, client events, and training programs.
• Exposure to multiple business industries including manufacturing, healthcare, retail, logistics, finance, and services.
• Stable long-term career opportunity in the growing ERP and SaaS industry.