Zoho Consultant

Zentrino360; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading consulting firm in India is seeking a passionate Zoho Consultant with 1-3 years of experience. The role emphasizes client interactions, customizing Zoho solutions, and providing training and support to users. Ideal candidates are expected to have good communication skills in Malayalam and English, and a strong willingness to learn. This position offers an opportunity to grow with the company while contributing to various exciting consulting projects.

Qualifications

• 1-3 years of experience as a Zoho consultant.
• Educational qualifications: UG/PG, preferably MBA/BBA / B-Tech (IT)/M.com.
• Basic understanding of Deluge scripting is preferred.

Responsibilities

• Gather and document functional requirements.
• Configure and customize Zoho products as necessary.
• Provide end-user training and support.

Skills

Excellent communication skills in Malayalam & English

Ability to articulate clearly

Strong questioning skills

Education

UG/PG, preferably MBA/BBA / B-Tech (IT)/M.com

Tools

Zoho CRM

Zoho Books

Zoho People

Job description

At ZentrinoDigital LLP , we are building a new-age consulting practice focused on helpingbusinesses transform through Zoho Products — from strategy and implementationto long-term success.

We are looking for a passionate and client-focused Zoho Consultant (1–3 yearsexperience) who is eager to grow with us andcontribute to building a strong consulting venture.

You’ll be part of an exciting journey — learning, contributing,and shaping how organizations embrace digital transformation.

What We’re Looking For

• Excellent communication skills in Malayalam & English
• Smart, hardworking, andambitious attitude
• Willingness to travel and stay at client locations when required
• Curiosity to learn about business systems, technology &consulting

Key Responsibilities

Business Requirement Gathering & Consulting

• Interact with clients to understand business processes and painpoints
• Gather and document functional requirements
• Suggest appropriate Zoho solutions based on client needs
• Visualize and design digital workflows

Implementation & Configuration

• Configure and customize Zoho CRM, Zoho Books, and Zoho People
• Set up modules, workflows, automation, and reports
• Assist in system integration and data migration
• Conduct product demos and client presentations

Training & Support

• Provide end-user training and onboarding
• Handle customer support requests professionally
• Ensure timely follow-up and issue resolution

Reporting & Coordination

• Maintain documentation and progress reports
• Escalate issues or client concerns promptly
• Coordinate with internal teams for smooth implementation

Personal Development

Continuously work on self-improvement — “sharpening the saw” toperform better each day

Knowledge Required

• Working knowledge of Zoho CRM,Zoho Books, and Zoho People
• Understanding of businessprocess mapping (Sales, HR, Finance workflows)
• Knowledge of moduleconfiguration, customization, and workflow automation
• Basic understanding of Delugescripting (preferred)
• Knowledge of dataimport/export and data migration
• Ability to create and interpret reportsand dashboards
• Understanding of user roles,profiles, and access management
• Basic knowledge of accountingconcepts (invoicing, AP/AR, GST basics preferred)
• Understanding of integrationbetween Zoho applications
• Basic awareness of APIintegrations and third-party connectivity

We Expect You To

• Ask for help when needed — without hesitation or delay
• Escalate concerns raised by clients or team members promptly
• Maintain a prioritized task list and build the habit of completion
• Take initiative to suggest improvements that help the organization grow
• Report daily progress to your superiors
• Build and maintain strong relationships with clients, colleagues, andmanagement

Key Skills

• Ability to have meaningful conversations to understand businessprocesses and customer pain points
• Strong questioning skills to explore details and uncover insights
• Proficiency in Malayalam & English (spoken and written); knowledge of Hindi or other regional languages is a plus
• Ability to articulate clearly — both verbally and in writing

Qualities of the Ideal Candidate

• Hardworking andcommitted to excellence
• Smart & nice to people —balances intellect with empathy
• Courageous enough to speak up andtake responsibility
• Takes initiatives e without waitingto be told
• Positive, pleasant, optimistic, andopen-minded in all interactions
• Always willing to go the extra mile to make a difference

What We Value

• Taking Responsibility – No complaints. No blaming. No finger-pointing.
• Integrity – Do what’s right, even when no one is watching.
• Teamwork & Collaboration – We win together.
• Exceeding Expectations – For our customers, our company, and ourselves.
• Holistic Personal Development – Because growth is more thanjust work.

Requirements

Experience as a zoho consultant (1-3 years)

Educational qualifications : UG/PG , preferably MBA/BBA / B-Tech (IT)/M.com