Lead Engineer/Engineer - Network Operations Center

Asianet; Ernakulam, Thiruvananthapuram; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Asianet Satellite Communications Ltd seeks an experienced Engineer - NOC to monitor and manage ISP and enterprise networks, ensuring high availability and rapid incident resolution. The role requires 5+ years in ISP operations, deep expertise in BNG, BGP/MPLS, GPON, and service delivery, and strong analytical, communication, and teamwork skills.

Experience with incident management, SLA adherence, and cross-functional coordination is essential.

Qualifications

• BE/B.Tech in ECE/CS/IT or equivalent.
• 5+ years in ISP network operations.
• Experience with BNG, BGP, MPLS, GPON, and enterprise services.
• Cisco/Juniper/Huawei certifications preferred.

Responsibilities

• Monitor network performance and manage incidents.
• Perform L1/L2 troubleshooting and escalate as needed.
• Analyze RCA reports and ensure SLA compliance.
• Coordinate fault isolation across teams.
• Maintain security and operational resilience.

Skills

Analytical skills

Troubleshooting

Communication

Coordination

Teamwork

Customer focus

Stress management

Attention to detail

Knowledge sharing

Education

BE/B.Tech in ECE/CS/IT or equivalent

Job description

About the Role

Asianet Satellite Communications Ltd is looking for a highly skilled and experienced Engineer - NOC to support and manage critical network operations across our ISP and enterprise network infrastructure. The ideal candidate will have strong expertise in ISP core networks, MPLS, broadband technologies, service assurance, and incident management, with the ability to proactively monitor, troubleshoot, and ensure high network availability.

Educational Qualification

B.E./B.Tech in Electronics & Communication Engineering, Computer Science, Information Technology, or equivalent.

Preferred Certifications

• Cisco: CCNA / CCNP / CCIE
• Juniper: JNCIA / JNCIS
• Huawei: HCIA / HCIP
• Nokia: NRS-I / NRS-II

Experience Required

Minimum 5 years of experience in ISP Network Operations with proven expertise in troubleshooting and managing:

• BNG Platforms
• BGP & MPLS Networks
• GPON Broadband Services
• Enterprise Connectivity Services
• Strong understanding of:
• ISP Core Networks
• Internet Gateways
• Service Assurance Operations
• Broadband and Enterprise Service Delivery

Key Responsibilities

Network Monitoring & Incident Management

• Monitor network performance using NMS and other monitoring tools.
• Detect, analyze, and respond to alarms, faults, and service-impacting incidents.
• Perform L1/L2 troubleshooting and ensure timely escalation of complex issues.
• Maintain incident logs and prepare detailed Root Cause Analysis (RCA) reports.
• Service Assurance & Troubleshooting
• Monitor and troubleshoot Broadband Network Gateway (BNG), AAA, PCRF, DHCP, CGNAT, DNS, and related management platforms.
• Analyze customer session failures, authentication issues, and service degradation.
• Ensure service uptime and compliance with operational SLAs.
• Core Network Operations
• Conduct health checks on:
  • Core Routers and Switches
  • MPLS Network Infrastructure
  • Internet Gateways
  • Peering Links
  • Caching Servers
  • DWDM Transport Networks
• Track bandwidth utilization, identify congestion risks, and recommend corrective actions.
• Enterprise Services Management
• Monitor and support Leased Line (ILL), SD-WAN, and Enterprise Broadband services.
• Coordinate fault isolation between customer premises, access networks, and core network teams.
• Ensure prompt resolution of customer-facing service issues.
• Security & Compliance
• Continuously monitor network security alerts and vulnerabilities.
• Support initiatives to strengthen network security and operational resilience.
• Adhere to established operational processes, standards, and best practices.

Desired Behavioural Competencies

• Strong analytical and troubleshooting skills
• Open for knowledge sharing
• Customer-centric approach
• Ability to perform effectively under pressure
• Excellent communication and coordination skills
• Strong teamwork and collaboration abilities
• High attention to detail
• Willingness to work beyond regular duty hours when business requirements demand