ILD / NLD / Subsea Cabling NOC Engineer – L1

Henox IT And Datacenters Private Limited; Gandhinagar; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A leading IT and Datacenters company in India is seeking a highly motivated NOC Engineer – L1 to support global backbone and subsea network operations in a 24/7 environment. Responsibilities include real-time monitoring of critical alarms, incident handling, and stakeholder coordination. Candidates should have a diploma or bachelor’s degree in IT or Computer Science and possess strong verbal and written communication skills. Immediate joiners are preferred. Interested candidates can share their CV via email.

Qualifications

• Diploma or bachelor’s degree in IT, Computer Science, Networking, or equivalent experience is mandatory.
• Comfortable working in a 24/7 shift environment is essential.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Monitor alarms on SLTE, DWDM, and Routers.
• Troubleshoot and resolve DWDM alarms.
• Coordinate with stakeholders for incident resolutions.
• Conduct health checks and verify network stability.
• Log incidents and service requests in the ticketing system.

Skills

Real-time monitoring

Incident handling

Stakeholder coordination

Network stability verification

Documenting incidents

Troubleshooting DWDM alarms

Education

Diploma or bachelor’s degree in IT, Computer Science, or Networking

Tools

Ciena One Control

Huawei U2000

Junos Space

Cisco EPNM

SolarWinds

ManageEngine

Job description

We are looking for a highly motivated NOC Engineer – L1 to support global backbone and subsea network operations in a 24/7 environment. The role involves real-time monitoring, incident handling, stakeholder coordination, and ensuring high availability of critical network infrastructure.

Key Responsibilities

• Monitor NMS for Critical, Major, Service degradation alarms on SLTE (Submarine Line Terminal Equipment), DWDM, and Routers.
• Hands‑on and troubleshooting experience in handling and resolving the DWDM alarms: LOF, LOS, LOM, ODU-AIS, OTU-BDI
• Familiar with optical power levels (dBm), Fibre Technology
• Experience with NMS tools: Ciena One Control, Huawei U2000, Junos Space, Cisco EPNM
• Familiarity with subsea SLTE/PFE alarms.
• Engage relevant stakeholder for the incidents that requires support and solution including various partners, consortiums CLS (Cable Landing Station) to verify power/cooling or perform a physical fibre loopback.
• Conduct health checks and verify network stability during/after incidents.
• Log all incidents and service requests in the ticketing system.
• Respond to alerts (performance, connectivity, outages) and take initial corrective actions.
• Send initial "Incident Acknowledgment" emails to customers (IPLC/Transit clients).
• Create Handover Report for every shift and update the next shift engineer about the last update (internal and customer status update)
• Escalate issues to Level 2/Level 3 engineers following SOPs.
• Maintain excellent verbal and written communication with internal teams and customers during incidents.
• Perform scheduled infrastructure checks and generate daily/weekly NOC reports.
• Update network documentation, logs, and inventory records.
• Support change managementnotification schedules with the customers and partners with timely updates and monitor the post-change status and stability.

Technical Skills

• Knowledge of global backbone networks and subsea cable systems
• Understanding of MPLS, Ethernet technologies, and CLS architecture
• Skills equivalent to CCNP (Routing, Switching, Service Provider)
• Experience with ticketing systems and NMS tools (ManageEngine, SolarWinds)
• Familiarity with monitoring tools such as SolarWinds, PRTG, Nagios, or Zabbix
• Basic to intermediate knowledge of TCP/IP, routing & switching, DWDM, and fiber technologies

Professional Skills

• Strong verbal and written communication skills
• Ability to strictly follow SOPs
• Strong documentation and incident‑handling skills
• Comfortable working in a 24/7 shift environment

Education

• Diploma or bachelor’s degree in IT, Computer Science, Networking, or equivalent experience

Pay Range

5 LPA to 10 LPA

Immediate joiner is preferred.

Interested candidates, please share your CV at [e-mail]