Air freight - Associate / Sr Associate

Delhivery; Gurugram District; Vor Ort; INR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

Delhivery is seeking a seasoned Business Development professional for Air Freight Import & Export. The role focuses on building a robust new customer pipeline across MSMEs, enterprises, and e-commerce, from lead generation to onboarding, while driving revenue and gross margin targets.

You will coordinate cross-functionally with pricing, operations, customs, and overseas agents to deliver competitive and profitable freight solutions, monitor market trends, and maintain rigorous CRM/MIS reporting.

Qualifikationen

• Graduate; MBA preferred.
• Experience in Air Freight Business Development.
• Knowledge of international freight forwarding, Incoterms, air cargo documentation, and air freight pricing.
• Strong negotiation, presentation, and relationship management skills.
• Proficiency in CRM and Microsoft Office.

Aufgaben

• Build and maintain a robust pipeline of new customers for Air Freight Import & Export business.
• Manage the complete sales cycle from lead generation to closure and onboarding.
• Negotiate freight rates and commercial terms with customers while ensuring profitability.
• Coordinate with pricing, operations, customer service, customs, and overseas agents to provide timely solutions.
• Monitor market trends, identify new trade lanes, and gather market intelligence to support pricing strategies.
• Maintain CRM records and prepare MIS reports; track KPIs and pipeline health.
• Ensure adherence to policies and regulatory requirements related to air freight.

Kenntnisse

Negotiation

Presentation

Relationship management

Ausbildung

Graduate

MBA preferred

Tools

CRM

Microsoft Office

Jobbeschreibung

Key Responsibilities

Business Development & New Customer Pipeline

• Build and maintain a robust pipeline of new customers for Air Freight Import & Export business.
• Identify, qualify, and acquire MSME, Enterprise, E-commerce businesses
• Manage the complete sales cycle from lead generation to closure and onboarding.
• Achieve monthly, quarterly, and annual revenue and gross margin targets

Pricing & Cross-functional Coordination

• Coordinate with pricing, operations, customer service, customs, and overseas agents to provide competitive and timely solutions.
• Negotiate freight rates and commercial terms with customers while ensuring profitability.
• Ensure smooth execution of shipments and timely resolution of customer issues.

Market Intelligence

• Monitor market trends, air freight rates, airline capacity, competitor activities, and customer buying patterns
• Identify new trade lanes, industry verticals, and emerging business opportunities
• Gather customer and competitor intelligence to support pricing strategies and business development initiatives
• Share market insights with internal stakeholders to strengthen commercial decision-making and improve service offerings.

MIS & Reporting

• Maintain accurate records of leads, opportunities, quotations, and customer interactions in the CRM system.
• Prepare and submit daily, weekly, and monthly MIS reports covering sales performance, pipeline status, revenue, gross profit, customer visits, and business forecasts.
• Track sales KPIs and analyze conversion ratios, customer acquisition, and pipeline health.
• Present business performance reports and action plans during sales review meetings.

Compliance

• Ensure adherence to company policies, SOPs, and regulatory requirements related to Air Freight, Customs, and IATA guidelines.

Key Performance Indicators (KPIs)

• Revenue, Gross Profit, and shipment volume achievement
• New customer acquisition and onboarding
• New customer pipeline value and conversion ratio
• Customer retention and account growth
• Quotations converted to confirmed business
• CRM/MIS accuracy and reporting compliance
• Market intelligence inputs and new trade lane development
• Collection of receivables and Days Sales Outstanding (DSO), where applicable

Preferred Qualifications

• Graduate; MBA preferred.
• 38 years of experience in Air Freight Business Development.
• Knowledge of international freight forwarding, Incoterms, air cargo documentation, and air freight pricing.
• Strong negotiation, presentation, and relationship management skills.
• Proficiency in CRM and Microsoft Office