Lead - Business Operations

DealHub Ltd; Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

DealHub Ltd is seeking a Lead - Business Operations to define strategy for Sales Operations and align cross-functional teams. You will drive process adoption, dashboards, and governance while supporting front-line leaders to achieve targets and optimize profitability across projects.

The role demands strong communication, problem solving, and project reporting skills, with a focus on sales efficiency and interdepartmental collaboration.

Qualifications

• MBA with 4+ years in Sales Operations or related field.
• Experience in a fast-paced B2B tech consulting environment.
• Strong communication and cross-departmental coordination skills.
• Familiarity with Salesforce and Google Workspace.

Responsibilities

• Define and lead the mission, vision and strategy for Sales Operations with senior leadership.
• Drive sales process adoption and ensure tool usage and dashboards are in place.
• Provide sales support to front-line leaders to hit objectives.
• Analyze pipeline, forecasting and productivity reports for global teams.
• Prepare project profitability statements to understand gross margin.
• Coordinate between development, sales and prospects; audit and approve proposals.
• Track KPIs and calculate variable payouts under incentive policies.
• Analyze data patterns to improve Salesforce efficiency with CEO/CRO input.
• Create training materials and run sessions for sales teams on tools and processes.
• Close new deals by coordinating requirements, negotiating contracts and ensuring payments.
• Ensure sales governance through monthly audits of proposals, MSAs, POs, contracts.
• Monthly revenue reconciliation between Zoho and Salesforce data; rectify gaps.

Skills

Sales Operations

Communication

Problem Solving

Project Reporting

Education

MBA

Tools

Salesforce

Google Workspace

Job description

Role: Lead - Business Operations

Roles and Responsibilities

1. 1. Define and lead the mission, vision and strategy for Sales Operations; work closely with the Director, Sales Operations, and make time, information, and decision-making more effective for the malagement.
2. 2. Sales Process Adoption and Compliance
   • a. Drive sales process adoption in the unit
   • b. Drive usage of tools, templates, methodologies
   • c. Track progress in key deals
   • d. Track assurance of account plans in key identified accounts
   • e. Release regular sales dashboards
3. 3. Provide sales support to our front-line Sales Leaders to achieve sales objectives.
4. 4. Analyze sales pipeline, forecasting and productivity reports for global sales leaders and senior management.
5. 5. Prepare and provide project wise profitability statements to management in order for them to understand the Gross Margin for all projects.
6. 6. Follow up and cordinate between internal development teams, sales teams and prospects. Conduct Auditing & Approving of business proposals, contract facilitation, on-boarding, creation and maintenance of business reports, etc.
7. 7. Responsible for tracking fulfillment of KPls of Sales Personel and calculating the Variable Payout as a part of their Sales Incentive Policies.
8. 8. Analyze Spreadsheet data to reveal patterns to help enhance efficiency & effectiveness of the Salesforce. Work with the CEO and CRO to proactively address the identified issues.
9. 9. Creating Training documents and conducting training sessions for the Sales teams in order to get them updated and up to speed Operations Tools and processes and Procedures that need to be followed in the Sales Cycle.
10. 10. Close new business deals by coordinating requiements; developing and negotiating contracts; integrating contract requiements with business operations and finally realizing & tracking the timely payment of clients.
11. 11. Ensure Sales Governance by doing the monthly audit of all Customer Proposals, MSA's, Customer Purchase Orders, Contracts etc. and based on the same identify the areas of process improvement for efficient functioning..
12. 12. Monthly reconciliation of Revenue from Zoho with the order value loaded in SalesForce and take necessary actions to rectify the differences, if any.

Qualification

Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise.

So we might look for at least an MBA with:

1. 1. 4+ years of Sales Operations experience.
2. 2. 2+ years experience in a fast paced B2B tech consulting environment.
3. 3. Passion for quality control and productivity
4. 4. Familiarity with databases
5. 5. Familiarity with Google Workspace & Salesforce
6. 6. Excellent communicator in written and verbal form
7. 7. Ability to Evlos (Solve differently) problems
8. 8. Strong project reporting skills, with focus on interdepartmental communication
9. 9. Nimble business mind with a focus on developing creative solutions
10. 10. Prior knowledge of Salesforce is preferable.
11. 11. Knowledge of the Cloud based products is an additional advantage.