Lead Associate - Collections (French Language- B2 Certified)- Experience (3-5 years) - Pune (Magarpatta) - US Shift (05:30 PM - 02:30 AM)

Wnsglobalservices144; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Wnsglobalservices144 in Pune District, India, seeks a Lead Associate - Collections (French Language) to manage collections for French-speaking customers. Responsibilities include contacting customers via phone/email, resolving billing issues, and ensuring timely payments while maintaining professional service.

The role requires 3-5 years in collections or customer service, fluency in French and English, and willingness to work US night shifts.

Qualifications

• Fluency in French and English is mandatory.
• 3-5 years of experience in collections or contact center operations.
• Strong communication and negotiation skills required.

Responsibilities

• Contact French-speaking customers to collect outstanding payments.
• Handle billing inquiries, payment arrangements, and account status calls.
• Maintain records of customer interactions and payment commitments.
• Collaborate with Customer Service, Billing, Finance to resolve disputes.
• Meet or exceed monthly collection targets and KPIs.
• Ensure compliance with company policies and regulatory requirements.
• Provide excellent customer service with a firm collections approach.

Skills

Fluency in French & English

Negotiation skills

Strong communication

Independent time management

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.

Key Responsibilities:

• Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.
• Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.
• Maintain accurate records of customer interactions and payment commitments.
• Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and elevate issues when necessary.
• Meet or exceed monthly collection targets and KPIs.
• Ensure compliance with company policies and regulatory requirements.
• Provide exceptional customer service while maintaining a firm approach to collections.

Required Skills & Qualifications:

• Fluency in French and English (spoken and written) is mandatory.
• 3-5 years of experience in collections, customer service, or contact center operations.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems and MS Office tools.
• Willingness to work US shifts (night hours).

Preferred Qualifications:

• French Language- B2 certification mandatory
• Experience in B2B or B2C collections.
• Knowledge of billing systems and financial processes.
• Exposure to international customer interactions, especially in North America or Europe.
• Bachelor's degree & French certification- B2

Lead Associate - Collections French Language- B2 certification mandatory

Experience Minimum 3- 5 Years

Night Shifts ( 05:30 PM - 02:30 AM )