Lead Assistant Manager-Training & Quality

ExlService Holdings, Inc.; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Training Program Manager to design and implement targeted training strategies for surgery coding and coding audit teams.

The role involves needs analyses, developing modules based on CPT/ICD-10-CM/HCPCS, and delivering sessions across classroom, virtual, or blended formats. You will mentor staff, assess learning outcomes, and continuously update materials to reflect regulatory changes, audit trends, and payer requirements.

Responsibilities

• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
• Develop comprehensive training modules, presentations, and learning materials based on CPT, ICD-10-CM, and HCPCS coding guidelines.
• Ensure training materials reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.
• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
• Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.
• Collaborate with SMEs, Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.
• Ensure compliance with HIPAA, OIG, and organizational confidentiality standards.
• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.
• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.

Job description

Training Program Management:

• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
• Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.
• Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.

Training Delivery & Facilitation:

• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
• Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.

Curriculum Development & Evaluation:

• Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.

Compliance & Quality Assurance:

• Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.
• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.

Performance & Reporting:

• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.