Assistant Manager

EXL Service; Chennai District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

EXL Service in India is seeking an Assistant Manager to lead coding training programs, develop curricula, and deliver scalable training across multiple specialty coding teams. The role emphasizes strategic analysis, program development, and extensive collaboration with physicians and QA groups.

The position requires senior experience in coding audits and a proven track record in delivering large-scale trainings, with CPC/CCS/COC certification and strong communication skills.

Qualifications

• 7+ years of experience in coding Auditing and provider coding.
• 2+ years of experience in a training role.
• CPC/CCS/COC certification mandatory.
• Experience in multi-specialty coding and procedural coding.

Responsibilities

• Identify and interpret strategic and operational training needs.
• Develop and implement strategic training plans and programs.
• Design and evaluate curricula and training methodologies.
• Deliver training to large groups and share knowledge effectively.
• Lead QA and Training teams and manage performance.
• Coordinate new hire trainings and mentor coding employees.

Skills

Verbal communication

Written communication

PC skills (Excel/Word/PowerPoint)

Adult learning theory

Education

Para - medical background (B.PT, Pharm, and B.SC. Nursing) graduation an added advantage

Job description

Work Type Work from Office – Fully working from EXL/ Client offices

Organisational

Organization Payment Services

LOB Payment Services

SBU Payment Integrity - Operations

Country India

Job Description

JOB DESCRIPTION

Assistant Manager coding training is responsible for establishing and managing training and development strategies for coding audit programs. Develops and implements strategic need analyses and training plans for the programs; coordinates and evaluates curriculum development and conducts the preparation and delivery of training.

ESSENTIAL CRITERIA:

• > 7 years of experience in coding Auditing, provider coding
• >2 years of experience in training role.
• CPC/CCS/COC certification mandatory
• Excellent knowledge of multispecialty surgery coding including procedural coding, HCPCS coding
• Excellent verbal and written communication
• Experience in Strategic management
• Experience performing new hire trainings
• Experience in project specific training
• Experience handling QA and Training teams
• Experience in training 50 – 100 coding employees
• Strong PC skills; Excel, Word, PowerPoint and internet-based programs

DESIRABLE CRITERIA:

• Para - medical background (B.PT, Pharm, and B.SC. Nursing) graduation is an added advantage.
• Auditing experience on multi-specialty.

ADDITIONAL AND ESSENTIAL RESPONSIBILITIES:

• Ability to identify and interpret strategic and operational training/development needs.
• Demonstrated ability to develop and implement strategic, responsive training and development plans and programs.
• Knowledge of curriculum development and preparation procedures.
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.
• Knowledge of adult learning theory and methodologies.
• Familiarity with professional coding societies and resources.
• Strong oral communication skills and the ability to deliver presentations to large groups.
• Advanced verbal and written communication skills.
• Employee development and performance management skills.
• Experience working with physicians regarding medical coding practices.
• Experience working in team environment and/or developing teams.

Ability to share knowledge in an effective way that enhances learning and application of new skills.