Coding - Head

Goodfit; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Goodfit is seeking an experienced head of Coding & Education to oversee operations for outpatient, inpatient, professional, and specialty coding across multiple teams in Chennai. The role emphasizes productivity, quality benchmarks, risk management, and client interaction.

You will drive efficiency through automation, staff development, and strong governance while ensuring HIPAA and CMS compliance. AAPC CPC or AHIMA CCS is required, with 10+ years in coding and 5+ years in management.

Qualifications

• Bachelor's degree in Life Science or equivalent.
• 10+ years in medical coding with at least 5 years in management.
• AAPC CPC or AHIMA CCS credential mandatory.
• Experience across multiple specialties.

Responsibilities

• Lead overall operations for multiple coding verticals (Outpatient, Inpatient, Professional, HCC, Specialty)
• Ensure each project/team meets 100% productivity and ≥98% quality benchmarks
• Oversee operational performance, resource allocation, and risk management across teams
• Develop and implement strategies to improve efficiency, accuracy, and turnaround times
• Build and maintain strong client relationships through regular communication and quarterly reviews
• Monitor compliance with HIPAA, CMS regulations, and payer-specific guidelines
• Review and approve high-priority coding cases, audits, and exception reports
• Transition of new clients
• Client queries are responded on time
• Calculate and monitor AHT for each process
• New Tools – Update and learn about the new tools and train the team
• Conduct strategic meetings with the Director of Service Delivery to review project performance
• Oversee recruitment, onboarding, and skill development for the leadership pipeline
• Implement process automation or workflow enhancements for operational scalability
• Foster a culture of accountability, innovation, and collaboration across teams
• Representing the Coding & Education department in leadership meetings and client governance calls
• Impart client education to improve on documentation
• Client education, SLA, Denials - >=95% (based on weightage)

Skills

ICD coding

CPT coding

HCPCS coding

Client communication

Team mentoring

Analytical skills

Escalation handling

Education

Life Science degree

Tools

MS Office

Coding software

Job description

Job Duties/Responsibilities

• Lead overall operations for multiple coding verticals (Outpatient, Inpatient, Professional, HCC, Specialty)
• Ensure each project/team meets100% productivityand≥98% qualitybenchmarks
• Oversee operational performance, resource allocation, and risk management across teams
• Develop and implement strategies to improve efficiency, accuracy, and turnaround times
• Build and maintain strong client relationships through regular communication and quarterly reviews
• Monitor compliance with HIPAA, CMS regulations, and payer-specific guidelines
• Review and approve high-priority coding cases, audits, and exception reports
• Transition of new clients
• Client queries are responded on time
• Calculate and monitor AHT for each process
• New Tools – Update and learn about the new tools and train the team

General Responsibilities:

• Conduct strategic meetings with the Director of Service Delivery to review project performance
• Oversee recruitment, onboarding, and skill development for the leadership pipeline
• Implement process automation or workflow enhancements for operational scalability
• Foster a culture of accountability, innovation, and collaboration across teams
• Representing the Coding & Education department in leadership meetings and client governance calls
• Impart client education to improve on documentation

Measurables (Key Performance Indicators – KPIs):

• Client education, SLA, Denials - >=95% (based on weightage)

Required Qualifications:

• Bachelor's Degree or equivalent demonstrated academic achievement in Life Science.
• 10+ years’ experience in the Medical Coding industry out of which 5+ years in Managerial experience.
• Knowledge in Multi specialties
• Credential from AAPC (CPC) / AHIMA (CCS) is mandatory

Required Skills:

• Expert level of knowledge of ICD, CPT & HCPCS coding standards & policy guidelines across all specialties
• Strong operational management, strategic planning, and client-handling skills
• Excellent client and stakeholder communication skills
• Proficiency inMS Office Suite(Word, Excel, PowerPoint) and coding software
• Ability to manage large teams and multiple specialties simultaneously
• Mentoring the team
• Strong analytical and problem-solving skills for complex coding challenges
• Process handling on escalations & RCA