Lead Analyst

Crisil; Pune District, Chennai, Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Crisil in Pune seeks a Lead Analyst to drive transaction banking operations across payments, cash management, and treasury services. You will mentor analysts, collaborate with cross-functional teams, and ensure timely processing of domestic and international payments while maintaining regulatory compliance and risk controls.

You will own process improvements, measure SLAs and KPIs, support onboarding and service reviews, and lead transformation initiatives to digitalize operations.

Qualifications

• 8–12 years of experience in Transaction Banking, Treasury Services, Cash Management, Payments, Commercial Banking Operations, or Financial Services.
• 3+ years of leadership experience managing a team.
• Strong experience with US/global banks and client engagement.

Responsibilities

• Lead day-to-day execution and oversight of transaction banking operations, including domestic and international payments.
• Ensure timely and accurate processing of loan, deposit, ACH, Wire, SWIFT and other payment transactions.
• Drive operational efficiency while maintaining SLAs and KPIs.
• Act as escalation point for complex transaction issues, exceptions, and client concerns.
• Lead process improvement initiatives and support transformation/digitalization projects.

Skills

Stakeholder management

People leadership

Data analytics

Regulatory compliance

Process transformation

Operational excellence

Client servicing

Project management

Education

MBA

CA

CFA

Finance degree

Tools

Fiserv

DNA

AFS Vision

Job description

We are seeking a Lead Analyst who is responsible for leading operational excellence, client service delivery, process optimization, and risk management activities across transaction banking products and services. The role serves as a subject matter expert for cash management, payments, treasury services, US regional and commercial banking operations while providing leadership to analysts and partnering with cross-functional teams.

This position requires strong expertise in transaction banking operations, stakeholder management, client servicing, data analytics, regulatory compliance, and process transformation initiatives in a global banking environment.

Roles and responsibilities

• Lead day-to-day execution and oversight of transaction banking operations, including domestic and international payments
• Ensure timely and accurate processing of loan, deposit, ACH, Wire, SWIFT and other payment transactions
• Drive operational efficiency while maintaining service level agreements (SLAs) and key performance indicators (KPIs)
• Act as an escalation point for complex transaction issues, exceptions, and client concerns.
• Review and monitoring of daily reports like overdraft, DDA, SAV, SDB & CD
• Support business continuity and operational resilience initiatives
• Plan capacity and forecast volumes; manage resourcing and team performance
• Participate in client onboarding, implementation, and service review discussions
• Ensure adherence to banking regulations, AML, KYC, sanctions, and internal control frameworks
• Provide mentorship, training, and guidance to analysts and junior team members
• Lead and participate in process improvement initiatives
• Support transformation and digitalization projects within GTMS.
• Develop standard operating procedures and documentation.
• Collaborate with global teams to implement best practices and drive operational excellence

Experience and qualification

• 8 to 12 years of experience in Transaction Banking, Treasury Services, Cash Management, Payments, Commercial Banking Operations, or Financial Services, including at least 3 years leading a team.
• Experience supporting corporate, regional, commercial, and institutional banking clients.
• Deep experience in Fiserv, DNA & AFS Vision
• Proven experience in stakeholder management with US or global banks
• Degree in finance or a related field; MBA, CA, CFA or equivalent preferred
• Strong communication, judgment and people leadership skills