Lead Analyst, Commercial Lending Operations

Crisil; Chennai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Crisil in Chennai is seeking a Lead Analyst to oversee the delivery, quality and governance of commercial lending operations support for a US-based bank. You will manage the analyst team, coordinate day-to-day engagement and serve as the primary escalation point for the bank's stakeholders.

The role emphasizes capacity planning, KPI/KRI reporting, process improvements and regulatory readiness, with focus on CRE, construction and C&I loan servicing.

Qualifications

• 8–12 years of experience in commercial lending operations, including at least 3 years leading a team.
• Strong understanding of CRE, construction and C&I loan servicing and controls, with familiarity with LaserPro, Built and Capital Stream.
• Proven experience managing stakeholders and delivery for US or global banks.
• Degree in finance, commerce or a related field; MBA, CA, CFA or equivalent preferred.
• Strong judgment, communication and people leadership skills.

Responsibilities

• Lead the team across CRE, construction and C&I workstreams: work allocation, SLAs, quality and productivity
• Serve as the primary point of contact and escalation for the bank's operations and business stakeholders
• Own KPI and KRI reporting, and run regular governance and status forums
• Plan capacity, forecast volumes and manage resourcing, onboarding and performance
• Oversee control adherence, audit and regulatory readiness, and resolution of complex exceptions
• Drive process improvement, automation and standardization of procedures across workstreams
• Manage knowledge transfer, backup arrangements and business continuity
• Coach Senior Analysts and Analysts and ensure consistent working standards

Skills

Team leadership

Stakeholder management

Process improvement

Governance

Analytical thinking

Education

Bachelor's in Finance or Commerce

MBA/CA/CFA preferred

Tools

LaserPro

Built

Capital Stream

Job description

Lead Analyst, Commercial Lending Operations

A team lead accountable for the overall delivery, quality and governance of commercial lending operations support for a US-based bank, covering CRE, construction and C&I loans. You will oversee the analyst team, act as the primary escalation point for the bank, and run the engagement day to day.

Roles and responsibilities

• Lead the team across CRE, construction and C&I workstreams: work allocation, SLAs, quality and productivity
• Serve as the primary point of contact and escalation for the bank's operations and business stakeholders
• Own KPI and KRI reporting, and run regular governance and status forums
• Plan capacity, forecast volumes and manage resourcing, onboarding and performance
• Oversee control adherence, audit and regulatory readiness, and resolution of complex exceptions
• Drive process improvement, automation and standardization of procedures across workstreams
• Manage knowledge transfer, backup arrangements and business continuity
• Coach Senior Analysts and Analysts and ensure consistent working standards

Experience and qualification

• 8 to 12 years of experience in commercial lending operations, including at least 3 years leading a team
• Strong understanding of CRE, construction and C&I loan servicing and controls, with familiarity with LaserPro, Built and Capital Stream
• Proven experience managing stakeholders and delivery for US or global banks
• Degree in finance, commerce or a related field; MBA, CA, CFA or equivalent preferred
• Strong judgment, communication and people leadership skills