Lead Administrator (Tools & Automation)

HCL Technologies Limited; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

HCLTech is seeking an experienced ServiceNow ITAM developer to design, build, and maintain ITAM solutions in a Senior capacity. You will implement HAM and SAM, develop workflows, and create integrations to support enterprise needs.

Join a global technology leader and collaborate with stakeholders to deliver governance-aligned enhancements, documentation, and knowledge transfer across projects.

Qualifications

• 8+ years of ServiceNow development experience.
• Minimum 5 years in ServiceNow ITAM development.
• Strong HAM and SAM Pro experience.
• Expertise in Business Rules, Script Includes, Client Scripts, Flow Designer, IntegrationHub, REST/SOAP integrations.
• Experience with CMDB, Discovery, Service Catalog, and platform administration.

Responsibilities

• Design, develop, configure, and implement ServiceNow IT Asset Management (ITAM) solutions.
• Implement and support HAM and SAM.
• Develop workflows, business rules, client scripts, catalog items, integrations, and automations.
• Collaborate with stakeholders to gather requirements and provide technical solutions.
• Perform platform enhancements, upgrades, troubleshooting, and defect resolution.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Create technical documentation and support knowledge transfer activities.

Skills

ServiceNow ITAM development

HAM/SAM Pro

Business Rules & Script Includes

Flow Designer & IntegrationHub

REST/SOAP integrations

CMDB & Discovery

Service Catalog & platform admin

Stakeholder management

Tools

ServiceNow Platform

REST/SOAP tooling

Job description

• Design, develop, configure, and implement ServiceNow IT Asset Management (ITAM) solutions.
• Implement and support Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Develop workflows, business rules, client scripts, catalog items, integrations, and automations.
• Collaborate with stakeholders to gather requirements and provide technical solutions.
• Perform platform enhancements, upgrades, troubleshooting, and defect resolution.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Create technical documentation and support knowledge transfer activities.

Key Responsibilities

Mandatory Skills

• 8+ years of overall ServiceNow development experience.
• Minimum 5 years of hands-on experience in ServiceNow ITAM development.
• Strong experience in Hardware Asset Management (HAM) and Software Asset Management (SAM Pro).
• Expertise in Business Rules, Script Includes, Client Scripts, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Experience with CMDB, Discovery, Service Catalog, and ServiceNow platform administration.

Skill Requirements

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS-ITAM certification preferred.
• Excellent communication and stakeholder management skills.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.