Domain Architect - Configuration Management

HCL Technologies Limited; Pune District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

HCL Technologies Limited in Pune, India is seeking a Domain Architect - Configuration Management with expertise in ServiceNow. You will design and implement ServiceNow configurations, CMDB, ITSM processes, and integration workflows across enterprise systems.

Responsibilities include developing and maintaining ServiceNow applications, workflows, data integrations, governance, and delivering scalable configuration management solutions while following best practices and providing production support.

Qualifications

• Bachelor's degree in CS/IT/Engineering is required.
• ServiceNow CSA/CAD preferred.
• Additional ITSM/ITOM certifications are advantageous.

Responsibilities

• Develop and customize ServiceNow modules and workflows.
• Configure forms, catalogs, business rules, client scripts, UI policies.
• Build integrations using REST, SOAP, and Integration Hub.
• Maintain CMDB, Discovery, Service Mapping, and asset integrations.
• Prepare technical documentation and governance artifacts.
• Provide production support and troubleshooting.

Skills

ServiceNow Expertise

ITSM

Flow Designer

CMDB

REST & SOAP Integrations

Scripting: JavaScript

SSO Integrations

Education

Bachelor's Degree in Computer Science / IT / Engineering

Tools

ServiceNow Platform

MID Server

Discovery

Integration Hub

LDAP/AD Integrations

Job description

Domain Architect - Configuration Management (Pune, Maharashtra, India)

Job Summary

Service NOW Developer

Key Responsibilities

• Development & Configuration Design and develop ServiceNow applications and modules.
• Configure and customize ServiceNow workflows, forms, catalogs, business rules, client scripts, UI policies, UI actions, and ACLs.
• Develop and maintain Service Catalog items, Record Producers, Flow Designer workflows, and Integration Hub solutions.
• Build reusable components and automation frameworks to improve operational efficiency.
• Develop custom applications using ServiceNow App Engine.
• Integration & Automation Develop integrations between ServiceNow and third-party systems using REST, SOAP, APIs, MID Server, and Integration Hub.
• Implement workflow automation to streamline IT and business processes.
• Support CMDB, Discovery, Service Mapping, and asset management integrations.
• Create and maintain inbound and outbound data integrations.
• Service Management Support ITSM processes including: Incident Management Problem Management Change Management Request Management Knowledge Management Asset & Configuration Management
• Quality & Governance Perform unit testing, code reviews, and deployment support.
• Follow ServiceNow development best practices and governance standards.
• Prepare technical documentation and knowledge articles.
• Participate in release and change management activities.
• Provide production support and troubleshoot platform-related issues.

Skill Requirements

• Required Technical Skills ServiceNow Expertise Strong hands-on experience with: ServiceNow ITSM Flow Designer Service Catalog CMDB Discovery Integration Hub Knowledge Management Asset Management
• Scripting & Development JavaScript Glide API Business Rules Client Scripts Script Includes UI Actions Scheduled Jobs Workflow and Flow Designer Integrations REST APIs SOAP Web Services JSON/XML MID Server LDAP/AD Integrations SSO Implementations Database & Reporting SQL knowledge ServiceNow Reporting and Dashboards Performance Analytics (preferred)
• Preferred Skills ServiceNow ITOM Service Mapping Discovery HAM (Hardware Asset Management) SAM (Software Asset Management) Employee Center Virtual Agent Now Assist / GenAI capabilities Agile and DevOps methodologies

Other Requirements

• Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) preferred.
• Additional certifications in ITSM, ITOM, HAM, or Integration Hub are advantageous.

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.