Lead Administrator L1

Wipro; Pune District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading technology solutions provider in Pune is seeking a Lead Administrator L1 to manage technical operations and architecture planning. The ideal candidate should have 5-8 years of experience in the field and possess strong leadership skills. Responsibilities include overseeing daily operations, conducting performance reviews, and developing disaster recovery plans. This role is vital for maintaining service levels and ensuring the continuous improvement of customer experience through effective team management.

Qualifications

• 5-8 years of experience in relevant field.
• Proficiency in managing technical operations and architecture.
• Strong leadership and team management skills.

Responsibilities

• Lead architecture planning and design for the technical tower.
• Manage day-to-day operations including troubleshooting and performance reviews.
• Oversee team resourcing and employee engagement initiatives.

Skills

Architecture planning

Disaster recovery planning

Root cause analysis

Team management

Performance management

Job description

Overview

Lead Administrator L1 at Wipro

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Troubleshoot issues, perform root cause analysis (RCA) and develop fixes to prevent recurrence
  • Plan for and manage upgrades, migration, maintenance, backup, installation and configuration of the tower
  • Review technical performance and deploy ways to improve efficiency, fine-tune performance and reduce challenges
  • Develop shift rosters to ensure continuous coverage
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team and internal stakeholders on database activities, progress, status, and next steps
  • Leverage technology to develop Service Improvement Plans (SIP) through automation and other initiatives for higher efficiency

Team Management

• Resourcing
  • Forecast talent requirements based on current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% onboarding and training compliance to Wipro's standards to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct performance reviews and appraisals, and provide constructive feedback
  • Ensure organizational programs like Performance Nxt are understood and utilized
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Monitor team satisfaction scores and implement initiatives to improve engagement
  • Provide challenging and enriching projects for the organization
  • Recognize and appreciate contributions

Deliverables

• Operations of the tower and SLA adherence
• Knowledge management and risk mitigation
• CSAT/Customer Experience improvements
• New projects: timely delivery, avoid unauthorized changes, no formal escalations

Experience

• 5-8 Years

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