Last Mile Executive

Omnivore; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Sid’s Farm is seeking a Last Mile Executive to ensure smooth early‑morning delivery operations from the darkstore in Pune. You will coordinate with delivery partners, manage route dispatch, resolve issues in real‑time, and uphold service quality.

Ideal candidates have 1–2 years of experience, are graduates or diploma holders, and possess strong coordination and communication skills with a keen eye for detail and problem solving.

Qualifications

• Graduate or Diploma in any field.
• Strong coordination and communication skills.
• Basic knowledge of operations/logistics.
• Ability to work in early morning shifts.
• Problem-solving mindset with attention to detail.

Responsibilities

• Ensure timely arrival at the darkstore and track attendance of delivery partners.
• Monitor and confirm full manpower availability; manage absenteeism with backups.
• Coordinate with the mid-mile team for accurate and complete stock allocation.
• Verify all orders (address, instructions, quantity) before dispatch.
• Ensure all delivery routes are dispatched on time.
• Track live deliveries using operational tools and dashboards.
• Act as the first point of contact for resolving delivery and customer issues.
• Monitor and resolve undelivered orders, including arranging reattempts.
• Collect and document root causes (RCA) for delays and failed deliveries.
• Ensure timely route closure and escape delays with proper reporting.
• Prepare and present daily performance metrics in stand-up meetings.

Skills

Graduate/Diploma

Coordination skills

Communication skills

Operations knowledge

Early morning shift

Problem solving

Education

Graduate or Diploma

Job description

Company Overview

At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest cheerleaders and assets, and we are committed to fostering a culture of growth and development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential.

We are passionate about ensuring that every product we create meets the highest standards for you and your loved ones. We also create a workplace where our employees can thrive and contribute meaningfully. We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees looking forward to more culture champions to enable every individual’s growth story.

Last Mile Executive

Location: Pune (Tathawade , Aundh , Wargaon Sheri , Kalewadi Phata)

Experience: 1–2 Years

Shift Timing: 3:00 AM–10:00 AM

Role Overview

The Last Mile Executive is responsible for ensuring smooth execution of early‑morning delivery operations from the darkstore. This includes coordinating with delivery partners, managing route dispatch, resolving delivery issues in real‑time, and maintaining operational efficiency and service quality.

Key Responsibilities

• Ensure timely arrival at the darkstore and track attendance of delivery partners.
• Monitor and confirm full manpower availability; manage absenteeism with backups.
• Coordinate with the mid‑mile team for accurate and complete stock allocation.
• Verify all orders (address, instructions, quantity) before dispatch.
• Ensure all delivery routes are dispatched on time.
• Track live deliveries using operational tools and dashboards.
• Act as the first point of contact for resolving delivery and customer issues.
• Monitor and resolve undelivered orders, including arranging reattempts.
• Collect and document root causes (RCA) for delays and failed deliveries.
• Ensure timely route closure and escape delays with proper reporting.
• Prepare and present daily performance metrics in stand‑up meetings.

Required Skills & Qualifications

• Graduate or Diploma (any field preferred)
• Strong coordination and communication skills
• Basic knowledge of operations/logistics preferred
• Ability to work in early morning shifts
• Problem‑solving mindset with attention to detail